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Mark77's avatar
Mark77
New member | Level 2
2 years ago

My wife can't access her email to get the Dropbox code. We can't reach support either.

My wife has lost access to the email she set up her dropbox account with.  Since accessing her account 2FA was introduced.  Guess what?  Upon trying to sign in she can't get access to the code in ord...
account access
Mark77's avatar
Mark77
New member | Level 2
2 years ago

Nancy--thanks.   She is being asked for a code sent to her email, which she no longer has access to.  And since she does not have access to her account, and cannot log in, she can't do anything else.  AND---your link about how to log a ticket is completely useless---it doesn't have any place to do that, or if it does it is utterly buried behind thousands of FAQs.    Is there an actual phone number she can call?

 

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