Forum Discussion

Mark77's avatar
Mark77
New member | Level 2
2 years ago

My wife can't access her email to get the Dropbox code. We can't reach support either.

My wife has lost access to the email she set up her dropbox account with.  Since accessing her account 2FA was introduced.  Guess what?  Upon trying to sign in she can't get access to the code in ord...
account access
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Mark, I’m afraid phone support is only available to paid Business customers at the moment.

As for the support page, I just tested it on my end, while not being logged in to ANY Dropbox account to make sure there’s no issue and it seems to be working fine; there’s indeed an option to log a ticket directly, as shown below: 

Can she give this a go via an incognito window instead?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!