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Mark77's avatar
Mark77
New member | Level 2
2 years ago

My wife can't access her email to get the Dropbox code. We can't reach support either.

My wife has lost access to the email she set up her dropbox account with.  Since accessing her account 2FA was introduced.  Guess what?  Upon trying to sign in she can't get access to the code in ord...
account access
Mark77's avatar
Mark77
New member | Level 2
2 years ago

Nancy---one of the problems is that I cannot navigate my way to the page you show above.  When I go in icognito mode to your support page it tells me I have to log in before I can contact someone. Even in icognito mode.

Here is what I get:

Contact Dropbox Support

Log in to view your support options and contact customer support

Log in

Having trouble logging in?  Need help with a billing issue?

--When I then click on "having trouble logging in" or "billing issue" I just get FAQs---no login.

So really I can't actually even submit a request per your advice above.  That page is not available that i can see

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