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Ashmann's avatar
Ashmann
Explorer | Level 3
3 years ago

Re: Free team disbanded by Dropbox

My yearly subscription debit order went off on the 10th of April and now i have been told that my account has changed and i need to upgrade to a new plan and i can now no longer get Dropbox on my linked devices.

Here is the email i received:

The Wickedink Media team has been disbanded by Dropbox. Your team’s folders have been converted to shared folders, and all Wickedink Media groups have been deleted. Your account has been converted to a personal Dropbox plan.

Please advise 

3 Replies

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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    Ashmann wrote:

     

    The Wickedink Media team has been disbanded by Dropbox. Your team’s folders have been converted to shared folders, and all Wickedink Media groups have been deleted. Your account has been converted to a personal Dropbox plan.

    You seem to have been using a free team, which allowed you to link two accounts together. Dropbox has ended support for free teams and those teams were disbanded, and the accounts unlinked.

     

     

    Both accounts still exist. One would still be linked to your computer and the other, accessible by signing in with the email address for that account, can be accessed through the Dropbox website. Most likely what you're seeing now is the free account that you created for the team, which doesn't have your paid upgrade. You should be able to sign in with the email address/password for your other, paid account.

  • Ashmann's avatar
    Ashmann
    Explorer | Level 3
    3 years ago

    Hi Rich,

    Thank you very much for your reply and yes that does make sense. 

    Now please bear with me as i am not the most technically advanced person.

    Every time i log into Dropbox on your Website it automatically takes me to my "Free" account. Could you please tell me how i can log into my paid account?

    Your assistance with this will be greatly appreciated.

    Many thanks

    Ashley

     

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