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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Re: Security Code not working, says it's invalid.

Sorry to hear same thing’s happening to you, harleymac1. 

 

Did you reinstall the Dropbox app on your mobile device, and you still get an error that the code’s not valid?

2 Replies

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  • harleymac1's avatar
    harleymac1
    Explorer | Level 3
    2 years ago

    Hi - I tried absolutely everything yesterday. This morning - miraculously - it suddenly informed me on my new phone that I had to delete one of my linked devices as too many were listed. As soon as I deleted the old phone, it started working. It would have been useful to be told that yesterday. It should be on the info page you have!

     

    Anyway, many thanks for responding.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Glad to hear that it worked out eventually, harleymac1, and we absolutely understand where you're coming from.

     

    I'll make sure your comments are passed along to our team.

     

    If you need anything else, let us know!

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