Stable Build 228.4.5567

Hi nano2​,

I appreciate your concern and how stressful this can be. 

While the team is still investigating, I can't offer any new information but one of our engineers has suggested opting out of Cloud Files if you are still experiencing issues.

Hi Neal12345 I have seen a few "our team is aware of this" messages - but didn't hear anything concrete - is there in fact any news to share?  This was a couple of days of wasted productivity and $$ for me, it would be useful to know how the problem came about - and, more importantly - how we'll get a heads-up in advance of changes that potentially might lead to this kind of issue in future?  Many thanks

Hi Rachel L.​ jeremyklein​ Pascal Kuratli​ MarkDrye​,

We've reached out to you by email to confirm some details for us to look into this behavior. If you could respond to the email thread, we'll continue support there.

Thank you!

I don't get notifications of replies on this forum anymore for some reason (yet another thing recently broken) so I didn't see this until now, thank you for replying. I've attempted reopening my help ticket (the last response came around 9:30 at night, it was marked as solved around 1AM afterwards, less than 4hrs, before I could even turn my computer back on) and will wait till I hear back before trying to undo the update, though that means waiting at least another day.

That's it, I give up. Still syncing after almost 4 days, no progress in sight other than my hard drive space dropping from 112GB to 103GB and still dropping. I haven't been able to use my laptop or properly back up my files for over a week. I paused the sync, closed Dropbox, and shut down.

I then checked a couple of folders, my one original folder that's still showing (the others disappeared--another bug?), one conflicted sync folder (ANOTHER bug). ALL OF THIS has been marked as online only--though technically, that conflicted sync folder shouldn't even be there. It opened up both files I tried, an HTML file and an image. Did not prompt me to connect to Dropbox again to download. What has this update been doing the past 4 days? Definitely not what I told it to do. I don't even plan to upgrade this old thing to Windows 11 so the update is useless on this computer. Unfortunately, I'd had thoughts of getting a new Windows 11 computer, but if this is what I have to look forward to backing up my files, I have no idea how I'd proceed. :(

Garbage update.

Yes it does.  But on my case it was faster and more reliable.  The official instructions are not very complete but I have posted more comprehensive instructions in this thread.

Nearly 3 days now. No signs of progress aside from it slowly consuming my hard drive space again (down from 112 to 106GB so far) when I should be gaining space from making it online only. I know I can clear the cache again but that'll probably just re-start the syncing. The ONE folder showing as cloud only in my photo?--it's now marked as preparing to sync. Is this thing just syncing over and over and over again??

And it's the weekend now, so, no answer even if I reopen my ticket for at least another 2 days.

What happens if you opt out of this abominable update? Somebody said it's the "most disruptive option"? Does it just start this process all over again?

Will a link that's not a link work...? No idea how we're supposed to provide screengrabs here anymore.

i.imgur.com/RRYgtyT.jpg

I've left my computer on constantly so far, aside from one brief Internet outage (a few minutes), it's been syncing constantly for 2 days now, I'm not even using the computer to do other tasks--syncing only. It says roughly 293,000-odd files and 240-odd GB. (Oddly, it also says it's downloading 1600-odd files, though I told it to make everything online only until this is resolved.) Aside from one or two files in either direction, the file number and data amount never changes, always the same. Also oddly, only 3 random files appear in the activity popup, the same 3 files the entire time.

I can't do a screengrab but I'll try to attach a photo. It's been the same for 2 days now.

My help ticket's last response was to clear the Dropbox cache (I did, it indeed freed up my hard drive space, BUT there's a very slow creep of it starting to use this space again, it's shifted from 112GB to 109GB free, when I should be gaining space since I made everything online only) and let it sync; they then abruptly marked my ticket as solved before I could try this. My issue isn't solved yet. In addition to the ongoing syncing, the conflicted sync folders which were removed from my account at my request are still showing up on my laptop, while only one of my actual folders is showing up, the others have disappeared. :/ I don't know if that's related to me making them online only?--they always showed up before.

Plus there's all the nonsensical sync icons. Almost nothing is showing as being online only. Individual files are white-and-green checkmarks or green checkmarks, most folders are still syncing, a couple have a red X. Again, all but one of these are conflicted sync folders which shouldn't even be there, with only one legitimate folder (the other legit folders are missing).

I thought the folder issue might clear up once the sync is complete, but I have no way to know for sure, so I'm perplexed why my ticket was marked as solved.

EDIT, I see no option to attach a photo, I'll try a link?--though the forum keeps rejecting those too, it seems.

EDIT, I can't post a link to my image either even though there's a link option. Guess you'll just have to take my word for it. Whoever updated the forum format may want to look into this.

Hi Rachel L.​,

Welcome back to the Community and thanks for letting us know! 

I can appreciate your situation (especially the strenuous circumstances your laptop is under). From a lot of the feedback I've seen on the Community, the more files and data you're syncing, the longer the process takes. I have also seen users mention that it's faster if your machine is left on rather than letting it go to sleep.

In regards to your ticket, have you tried responding to the support agent's last response?

Any idea what the average wait time is for files to finish syncing in this update...? I saw some posts mentioning 1-2 days. I'm near the 36hr mark and there's no way to tell how far through the process it is, it just tells the total number of files and gigabytes it has to sync, the numbers don't change. My laptop is 5yrs old with a swollen battery and the weather's been quite hot, I'm not sure how well it's handling this.

And for some reason my help ticket was marked as solved before I could attempt this and my issue isn't entirely resolved yet. :/