Stable Build 228.4.5567

Hi all, thanks for sharing your observations!

What you’re experiencing may not actually be a bug. This is an expected behavior during Dropbox’s indexing process. After certain types of actions (like migration, reinstalling, renaming large folders, or applying a new build), Dropbox can reindex files to ensure everything is correctly cataloged and in sync across devices.

This reindexing can take longer than expected, especially if there are a lot of files or changes involved. While it might look like something is stuck, it’s usually just Dropbox working through that background process.

Your files remain fully available and usable during indexing. Nothing is lost or blocked. Dropbox continues to operate as normal while it rebuilds its internal index.

If you continue to see unusually prolonged indexing with no progress after a reasonable amount of time, feel free to reach out with logs so we can take a closer look. But in most cases, just letting it finish without interruption is the best course.

Appreciate everyone flagging their experiences. It helps others know what to expect!

My experience is similar to the other users.  After a couple of days I still do not have stable Dropbox installations on my two laptops.  On one, the files will not sync.  On the other, the process of adding a small folder to be available offline causes the entire file structure to be re-downloaded and re-indexed.  It is clear that this update is not ready for release.  It should be paused.

If updating and re-indexing all your files now means:

*displaying contradictory/nonsensical sync icons which make sync status unclear;

*downloading all your online-only content to your hard drive, eating up all the space;

*still not being anywhere near finished indexing/downloading/syncing, so the app must be paused and the computer shut down as unusable in the meantime;

*and creating a bunch of conflicted sync folders after being told to unlink and relink--then starting the indexing/downloading/syncing process all over again

...is "expected behavior" and not a bug, I genuinely wish I'd been given the choice to opt out before this update messed up my computer. :(

I am in a location with limited (expensive) internet access this week, and the many hours of re-syncing and re-indexing tens of thousands of items (when only a handful of files have actually changed) is stopping me from doing any work on the laptop at the moment - fans are going full bore and the reindexing remaining figure seems to increase on a regular basis.  It would've been good if this update could've been scheduled for manual install at a less critical time.  Look forward to hearing what can be done to resolve.  Many thanks.

Similar issue.  

- still indexing 24 hrs later with no. of files pending fluctuating wildly.  
- not prioritising newly added files for upload so unable to share a link with others hours after it was added which is really the core reason for using dropbox. 
 

Hey Michael, it ended up taking me somewhere between 2-3 days in total to completely index again. It's extremely frustrating to experience but just know it should resolve itself as long as you leave your computer on and let it sync for the extended period of time.

For everyone to see. 

I spent a week trying to figure out my issue with multiple chats and reinstalls and everything just to find out none of that was even the issue and somehow no-one I spoke to realized that the actual solution to my problem was enabling File Provider on my account to work with my Mac. 

Dropbox Icon in top right > Profile Image > Preferences > Sync > Dropbox Folder Updates, click Learn More. Then fallow the instructions on the help page that pops up.

Fixed all my issues within minutes. 

Thanks for letting us know PKIEF​.

I completely understand the frustration around this but I appreciate you sharing that with the community and I'm glad everything has finished indexing.

Our team is aware of this issue internally so any and all feedback is welcome.

I hope a solution is still being looked into for Windows users. I still have no resolution to my ticket.

I also don't believe that just letting it continue indexing/syncing is possible for me, as I have a mere 15GB left on my hard drive (due to it downloading all my online-only content) and it was nowhere near done.

And all the conflicted folders now, too.

some companies may do it differently, but I've generally been taught to push out releases earlier during the work week so you can resolve any issues that come up. A Friday or weekend release can be more difficult to patch because people are out of the office, or you have buggy fixes from a skeleton crew that isn't performing at 100%.