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clientreleases
Dropbox Staff
Dropbox StaffStable Build 52.4.58
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes.
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Windows
Standard Installer
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I have the exact same thing:
I am running macOS 10.11.6. Dropbox crashes immediately on starting. After uninstalling and trying to reinstall, Build 52.4.58 won't even finish installing. If I go back a build (51.4.66) it will install, I can sign in to dropbox, my files *just* start to sync and then it crashes and will not reopen again. When I delete the app I also delete the DropboxHelperTools and the Libraby/.dropbox folder. If I don't also delete those folders then even the older build won't install.
So far i have gotten no support on my Support ticket I started 36 hours ago.
Super frustrating.
I never heard anything on my help ticket. Its been 5 days. But today I thought I'd try reinstalling again. I again deleted everything and reinstalled the second most recent Stable build. It still crashes partway into the "initializing" phase.
I then thought, why now try the Beta build. So I deleted the messed up normal Stable build, and downloaded and installed the Beta Stable build. And this WORKED. So dropbox is up and running for me (once it synced my 169,000+ files....)
I'm assuming sometime in the next few weeks they might put out a new version of the normal build that will fix the problem. But in the meantime I'm happier running the Beta build and actually having access to my files then waiting around hoping someone will eventially care.
Hopefully this might be a solution for others of you with a similar problem.
- I think I'm a little unclear. I mean i downloaded and installed the Beta offline installer version. Not the Beta Stable build - that's not a thing - that's just me confusing my terms. It was the *Beta offline installer* version that installed and runs with out crashing.
Woot.> Hopefully this might be a solution for others of you with a similar problem.
Thank you for this information.
I tried to install Beta Build 53.3.65 *Standard Installer*,
and it workd fine for me!
It is working well without crashing.
Thank you so much.
Thank you so much!! It seems to have worked. I am keeping my fingeres crossed that it will still work once it will automatically update itself. After over a week without Dropbox and several unhelpful emails from the support (plus no more replies now for over 3 days), it is syncing.
Thank you again :-)
