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Dropbox Staff
Dropbox StaffStable Build 83.4.152
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ah ok I thought you might be on a windows machine, but with that said I find many times in tech support some applications expect certain dependancies for the OS or drivers to have and if the OS doesnt have those dependancies, they malfunction. I would still check for OS updates first, then video driver and last but not least mouse driver. If that doesnt work, then id suggest contacting DropBox support, maybe they have a fixed version you could download, also I wonder if there is a dropbox download in the ubuntu store, maybe you might get some luck there.
good luck
Cheers - I'll dig around, had the issue for nearly a year now. Hopefully the latest 19.10 fixes it
layolayo1, This problem is still issue. As you already mentioned "no other menu dropdown has done or does this"! I can confirm that happens for long time (started might be a year ago). The issue is signaled. Would be fine to be solved finally. Even more, the issue isn't restricted to "Gnome" only, it's Dropbox application related definitely!
Lets hope... :thinking:
PS: Would be fine every user, reading this and experiencing the above issue, post a single line below, so at all could be more remarkable and focus Dropbox developers attention. :wink::8ball:
I have been getting the same error for the past few updates. I am running the current version 83.4.152 on Arch Linux. After doing the suggested uninstall - reinstall Dropbox ran normanlly for a few days. Now it has regressed back to starting, looking for changes, and then trying to update Drpbox where it hangs until I quit.
I have the same issue on a fresh install of Ubuntu 19.10, where Dropbox flashes its "recently changed files" submenu list and then the list of files immediately disappears.
If I persist, and click repeatedly, then the submenu list can be (randomly) coaxed into displaying and not disappearing, and then the list is fully functional. A "recently changed file" can be clicked on, and Nautilus opens, showing that file, as expected.
If the list is closed, and then is attempted to be opened again, the submenu list of "recently changed files" disappears right away, again. Unless I persist and continue to click and it randomly decides to display the list and not have it disappear.
It takes many clicks to get the submenu list to persist and not disappear.
Any help or suggestions would be much appreciated!
the same, so annoying
I contacted Dropbox Support, and in one of their suggestions, they wanted me to reinstall Dropbox with a headless version of itself, so that I wouldn't have to experience the submenu issue "not working" anymore.
Of course, then there wouldn't be any menus or submenus at all! I did not find that suggestion to be very helpful.
So I tried to explain to them that this does not "fix" the submenu functionality problem, and that many other people are also experiencing my same problem.
Some of these other people include user llau above for Ubuntu 19.10, and also user layolayo1 on page 1 , for Ubuntu 19.04 . User layolayo1 said he hoped it would be fixed by Ubuntu 19.10 . We note that it hasn't been fixed yet.
Support also asked me to remove and reinstall Dropbox, to see if the problem still persists.
I told them that many users experience this problem, on clean installations of 19.10 and suggested that the submenu problem is likely to be a problem on all of Ubuntu 19.10 itself. Reinstallation would not likely fix anything.
It also could be a problem with us using an incorrect Dropbox installation method for Ubuntu 19.10 . Then, reinstallation might change its behavior.
I've asked them to confirm to me that they can get the submenu behavior to work correctly, for themselves, on Ubuntu 19.10.
Then, if they can do that, then I've asked them for the *exact* cleanup and re-installation method for us to use.
This problem has been going on since at least Ubuntu 19.04 , as the earlier threads by layolayo1 on page 1 mentioned, and has not yet been fixed for Ubuntu 19.10.
Soon Ubuntu 20.04 will be released, which is a stable version, so it would be very desirable for this problem to be fixed by then!
Hopefully Dropbox Support will eventually understand what the problem is, and will try to help fix it.
