Your workflow is unique 👨💻 - tell us how you use Dropbox here.
Forum Discussion
Frijoles
1 year agoHelpful | Level 6
Keynote powerpoint presentation not present on Dropbox.
Keynote powerpoint prevention was shared with a friend through DropBox. Now when I try to "open recent" in my Keynote app, I get a message:
The document “Vietnam Revisited” could not be opened. The volume “ED BENES” couldn’t be mounted.
Then I get a message telling me to mount the volume. I tried going through settings and security but nothing works. What the heck is a "volume" anyway? I'm waiting to see if my friend still has it on his computer and can send it back to me but he's traveling for a few days. Maybe someone here can help me as I've been asked to give another presentation and I'd hate to have to recreate a PowerPoint to do so. Thanks.
Well . . . fortunately the friend I shared my powerpoint presentation with still had it on his computer so he shared it back to me. Whew! There was a lot of work that went into making the first powerpoint and was not looking forward to redoing it!
5 Replies
Replies have been turned off for this discussion
- Mark1 year ago
Super User II
That sounds like you have downloaded the Keynote on to a Windows machine and its trying to open it but not able to. Mac files are viewed as a folder on Windows devices in a lot of cases.
Have you checked that your versions of PowerPoint is capable of opening the Keynote file (i.e. version is up to date etc.)
- Frijoles1 year agoHelpful | Level 6
Thanks Mark. I should have explained . . . I’m on a PowerMac, not a Windows computer.
- Mark1 year ago
Super User II
Is Keynote installed?
Have you tried File -> Open of it?
- Frijoles1 year agoHelpful | Level 6Mark: Yes . . Keynote is a native app on Macs for PowerPoint presentations. I’ve used it numerous times and the old presentations are still available on DropBox. This one gives me a message about mounting the volume when I try to open recent. I can’t figure out what’s happening.
- Frijoles1 year agoHelpful | Level 6
Well . . . fortunately the friend I shared my powerpoint presentation with still had it on his computer so he shared it back to me. Whew! There was a lot of work that went into making the first powerpoint and was not looking forward to redoing it!
About Dropbox Tips & Tricks
Learn how to get the most out of Dropbox with other users like you.470 PostsLatest Activity: 10 hours ago
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!