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MattPlatypus's avatar
MattPlatypus
New member | Level 2
2 years ago

The steps under "How to change an individual Dropbox plan" don't appear in my account. There's no 'Plan' section, only a "Delete my Dropbox" option. How can I downgrade to a free plan without deleting my account?

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
MattPlatypus wrote:

The steps under "How to change an individual Dropbox plan" don't appear in my account. There's no 'Plan' section, only a "Delete my Dropbox" option.

Open this link. What plan does it say you're on? If it says Basic, then the account you're signed into is not on a paid subscription so there's nothing to downgrade.

 

If that's the case but you're still paying for a subscription, use the credit card charge lookup tool to identify the account you're paying for.

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