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Forum Discussion
Amy
Community Manager
Community ManagerWe are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience
Hi everyone,
We are aware of the issue with the badge emails resending to everyone. We are very sorry for this, as many of you are aware we’re in the process of migrating the site and unfortunately that re-triggered the badge emails. We totally understand your frustration, but we want to reassure you that we are working on turning them off.
Just to clarify, this website is hosted on a community platform to allow us to connect with you, so this is not directly connected to your Dropbox account. This is frustrating, but we want to assure you that there has not been a breach, and our security protocols are still in place.
We are sorry for this inconvenience and confusion, and we hope you can bear with us while we work on this. Our intention was only to improve the Dropbox Community forum, and we are hoping that our technical glitch won’t deter you from being part of the Community with us.
Your Community team.
Hi everyone,
I’m Sheena, the Community Developer. Now that the emails have stopped, I wanted to share more details about what happened. As you’ve noticed, we underwent a major community upgrade this week, featuring a completely new UI and backend.
During the migration, badges were accidentally removed and then re-added, which caused everyone who had ever earned a badge to receive it again, triggering an email notification.
We disabled the email notifications as quickly as possible, but due to the high volume of emails already queued in the system, which could not be cleared by us, many were sent out regardless. This is why you may have received an email even after turning off email notifications in your settings or hours after the initial event.
The email queue is now clear, and we’re about to reactivate email notifications. From now on, you should only receive the normal volume of emails for actions relevant to you, such as if someone likes your comment or replies to your post. Remember, you can always update your notification settings by clicking here.
We apologize for any confusion or inconvenience this may have caused. Please know that this was an honest mistake, and our goal is always to support and engage with you ❤️
64 Replies
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- Megan
Dropbox Community Moderator
Hey themaybeblock, thanks for posting here!
Would you be able to share some additional info with me?
Are you talking about shared folders, or team folders? If you could send me an example screenshot of the notification you're talking about, I'd appreciate it.
Also, how long has this been going on?
Keep me posted, and we'll take it from there!
New week, new unnecessary emails.
SheenaHi everyone,
I’m Sheena, the Community Developer. Now that the emails have stopped, I wanted to share more details about what happened. As you’ve noticed, we underwent a major community upgrade this week, featuring a completely new UI and backend.
During the migration, badges were accidentally removed and then re-added, which caused everyone who had ever earned a badge to receive it again, triggering an email notification.
We disabled the email notifications as quickly as possible, but due to the high volume of emails already queued in the system, which could not be cleared by us, many were sent out regardless. This is why you may have received an email even after turning off email notifications in your settings or hours after the initial event.
The email queue is now clear, and we’re about to reactivate email notifications. From now on, you should only receive the normal volume of emails for actions relevant to you, such as if someone likes your comment or replies to your post. Remember, you can always update your notification settings by clicking here.
We apologize for any confusion or inconvenience this may have caused. Please know that this was an honest mistake, and our goal is always to support and engage with you ❤️
I am Okay with it and it's somewhat funny. I almost forgot I had an account here. It lead me to refresh my already hacked password, so I thank you.
Stay fresh, Stay cool. :-)
The only reason I ever registered here was to try and get an answer about some undesirable behavior in your app (which, of course, has never been rectified).
Sure do get a lot of pointless email, though.
Amy, thank you. It does look like this has been fixed. I have 25 notifications, but the last one seems to 2 1/2 hours ago. This, of course, is also an issue - I want to know when you post announcements or reply to your threads. Can you do a new announcement for which a notice does go out, with the URL that we can use to check for announcements from Dropbox? Can you make sure the notification settings work correctly so that we can opt in/out to the notices we want? This has been very damaging, as I do want notifications from Dropbox, just not a notice of every reply made in the thread.
On a forum I belong to, people get notified of a new posting on a thread, and then they receive no new notifications until they visit that thread. And they can opt to follow or not follow a thread. Maybe you could make that suggestion.
Another thought - you could start a new thread (and link to it here, if we can still get the kind of notification I just suggested) asking if people want badges. I agree with others that they cheapen the impression you're giving about Dropbox. OR, give badges to indicate how involved posters have been, but don't notify people about them.
There is also the issue that the info in the notifications was just wrong - the dates were crazy inaccurate. There is more to be fixed than just the sending of the notices.
"Working to turn them off"....how hard can it be? (genuine question, so the community can understand what is going on). Don't just give us wishy-washy placatory responses.
Converting the badges to money I could buy at least Vatican City.
- Amy
Hi everyone, thanks for your feedback, we totally understand your frustration. Unfortunately, all of these emails were triggered at one time, so even though we have turned them off and edited all the site settings, there are still some making their way through the queues. We promise, they will stop soon.
