Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

Peter212's avatar
Peter212
Explorer | Level 3
1 year ago

[Dropbox Sign API] What is a best way to identify each document with their template after download

Hi,  I have integration with Dropbox Sign API (earlier HelloSign) that downloads documents after they were signed. I am downloading a zip file, and I would like to save them with different names ba...
Peter212's avatar
Peter212
Explorer | Level 3
1 year ago

Hi Spencer!

Thank you for your answer.

I am not sure if looking at the `template_ids` in the `signature_request_all_signed` is a good idea, because in my case the order of ids in it does not match the order in the template_ids passed when creating the `signature_request`:

Prefixes of ids in the array send to /send_with_template endpoint:

['26ed0', '72ff1', 'be531', '90480', 'd9ab6']

and the prefixes of ids received from `signature_request_all_signed` event payload

['90480', 'd9ab6', 'be531', '72ff1', '26ed0'].

 

I love your idea of using metadata for that. I was wondering if I could send an array with the correct order of ids in it, so I don't have to base it on the callback event template_ids array in the wrong order

Spencer H's avatar
Spencer H
Icon for Dropbox Staff rankDropbox Staff
1 year ago
Hi there,
 
Thanks for you reply! For the request with the mismatched order of documents, could you please open a ticket with our Sign API team and provide the following information so we can take a closer look at this case:

  • The signature_request_id of the affected request
  • A code snippet / screenshot of signature request payload used when sending the request
  • A code snippet / screenshot of signature_request_all_signed event payload

With this information, we’ll be able to investigate further on our end to see why these are not matching.
 
In regards to the metadata parameter, you can set an array of template_ids with the parameter that would look like this in your callback events:

"metadata": {
      "template_order": [
        "template_1",
        "template_2",
        "template_3"
      ]
    }
Please note, there are some limitations to keep in mind. Each request can include up to 10 metadata keys (or 50 nested metadata keys), with key names up to 40 characters long and values up to 1000 characters long.
 
I’ll keep an eye out for your ticket regarding the template_ids order mismatch!




About Dropbox Sign API

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!