Forum Discussion

daviddorion's avatar
daviddorion
New member | Level 1
1 year ago
Solved

Template Created callback does not contain metadata for Date signed field type

We use embedded templates in our web app to create templates. However, when we receive the callback in our Java application, the TemplateResponseDocumentFormFieldDateSigned object does not include me...
  • Spencer H's avatar
    1 year ago

    Thank you for your patience as we've looked into these issues. We've confirmed the following behavior with our engineering team:

    • Field Options Parameter:  We have confirmed that the `date_format` set in the `field_options` parameter will be applied to all date fields within a signature request. Please note that only one format is allowed per request, and the format specified using this parameter will be consistently applied to all date fields within the request.

    • Template Created Event Response Object: Regarding the `template_created` event response object, the current behavior is expected. At this time, we do not include `font-family`, `font-size`, or `date_format` information in the response object for the `date_signed` form field. We understand that having access to this information could be beneficial, and I’d be happy to share this suggestion with our product team as a potential feature enhancement. However, we cannot guarantee if or when this functionality will be added to the product roadmap. To check for new updates and features, please review our documentation Changelog.

    If you’ve encountered any other issues or if there’s anything else we can assist you with, please let me know. 

About Dropbox Sign API

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!