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Helpful | Level 5

6 years ago

Fallo de funcionamiento en el nuevo sistema macOS Big Sur

Esperamos que Dropbox o Apple solucionen este asunto lo antes posible para poder seguir sincronizando nuestras carpetas de Dropbox, simplemente avisen cuando lo encuentren solucionado. Dos servicios ...

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Dropbox Staff

6 years ago

Hola, antomartinez:

¡Bienvenido a la Comunidad de Dropbox!

Siento que estés teniendo problemas para utilizar Dropbox con el nuevo sistema operativo de macOS.

Con el fin de revisarlo, por favor responde a las siguientes preguntas:

1.- Explica detalladamente el error que te aparece.
2.- Envía una captura de pantalla del error.

Gracias de antemano por tu respuesta.

¡Saludos!

antomartinez
Helpful | Level 5
6 years ago
Gracias por pronta respuesto, estaba siguiendolo por la comunidad en Ingles y veo que esta solucionado con la ultima version que me he descargado. Muchas gracias
Cesar Charles
Explorer | Level 3
5 years ago
Buenas tardes,

tengo el mismo problema.

Me solicita ingresar contraseña, no funciona y al final me pide que envíe este registro:
bn.BUILD_KEY: Dropbox
bn.VERSION: 115.4.601
bn.constants.WINDOWS_SHELL_EXT_VERSION: 46
bn.is_frozen: True
machine_id: 8094ec05-d279-55da-a4f8-1a2fd75eb872
pid: 8329
ppid: 1
uid: 502
user_info: pwd.struct_passwd(pw_name='César Charles', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='César Charles', pw_dir='/Users/César Charles', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='César Charles', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='César Charles', pw_dir='/Users/César Charles', pw_shell='/bin/bash')
euid: 502
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'César Charles', '_xcsbuildagent', '_nsurlstoraged', '_serialnumberd', '_xcscredserver'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'César Charles', '_xcsbuildagent', '_nsurlstoraged', '_serialnumberd', '_xcscredserver'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/CeÌ\x81sar Charles'
appdata: '/Users/CeÌ\x81sar Charles/.dropbox'
real_path='/Users/CeÌ\x81sar Charles/.dropbox'
not found
parent not found
dropbox_path: None
not found
parent not found
sys_executable: '/Volumes/Dropbox Offline Installer/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Volumes/Dropbox Offline Installer/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
trace.__file__: '/Volumes/Dropbox Offline Installer/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Volumes/Dropbox Offline Installer/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/q5/phcj9vx109z39l1q6b4zcnh80000gp/T'
real_path='/private/var/folders/q5/phcj9vx109z39l1q6b4zcnh80000gp/T'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 1275, in safe_makedirs
File "os.pyc", line 213, in makedirs
File "os.pyc", line 213, in makedirs
File "os.pyc", line 223, in makedirs
PermissionError: [Errno 13] Permission denied: '/Users/CeÌ\x81sar Charles'

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "dropbox/client/main.pyc", line 7809, in main_startup
File "dropbox/client/main.pyc", line 2967, in run
File "dropbox/client/main.pyc", line 1566, in startup_low
File "dropbox/client/reporting/event.pyc", line 472, in __init__
File "dropbox/client/reporting/event.pyc", line 484, in _initialize_reporting_thread_controller
File "dropbox/client/reporting/persistent_events.pyc", line 62, in __init__
File "dropbox/client/reporting/persistent_events.pyc", line 222, in __init__
File "dropbox/client/reporting/event_log.pyc", line 118, in __init__
File "dropbox/client/main.pyc", line 1302, in safe_makedirs
File "os.pyc", line 213, in makedirs
File "os.pyc", line 213, in makedirs
File "os.pyc", line 223, in makedirs
PermissionError: [Errno 13] Permission denied: '/Users/CeÌ\x81sar Charles'
- Marina
  Dropbox Staff
  5 years ago
  Hola, Cesar Charles:
  
  Gracia por tu respuesta.
  
  Por lo que veo en el mensaje que me has enviado parece que tienes 3 dispositivos vinculados a tu cuenta. Dropbox cambió el límite de dispositivos que se pueden vincular para usuarios de Dropbox Basic en marzo de 2019. Lamentablemente, esto significa que superas el máximo de 3 dispositivos vinculados.
  
  Para volver a vincular el dispositivo con el que tienes problemas después de desvincularlo, debes reducir el número total de dispositivos vinculados a tu cuenta a menos de 3.
  
  Me temo este límite no se puede modificar y que este problema no se puede solucionar sin desvincular el dispositivo.
  
  Espero que te sea de ayuda.
  
  ¡Saludos!
  - Cesar Charles
    Explorer | Level 3
    5 years ago
    Gracias, ya he desvinculado todos los dispositivos, dejando solo uno. Sigue sin funcionar.
    Mismo error al parecer:
    bn.BUILD_KEY: Dropbox
    bn.VERSION: 115.4.601
    bn.constants.WINDOWS_SHELL_EXT_VERSION: 46
    bn.is_frozen: True
    machine_id: 8094ec05-d279-55da-a4f8-1a2fd75eb872
    pid: 5282
    ppid: 1
    uid: 502
    user_info: pwd.struct_passwd(pw_name='César Charles', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='César Charles', pw_dir='/Users/César Charles', pw_shell='/bin/zsh')
    effective_user_info: pwd.struct_passwd(pw_name='César Charles', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='César Charles', pw_dir='/Users/César Charles', pw_shell='/bin/zsh')
    euid: 502
    gid: 20
    egid: 20
    group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'César Charles', '_xcsbuildagent', '_nsurlstoraged', '_serialnumberd', '_xcscredserver'])
    effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'César Charles', '_xcsbuildagent', '_nsurlstoraged', '_serialnumberd', '_xcscredserver'])
    DYLD_LIBRARY_PATH: None
    cwd: '/'
    real_path='/'
    mode=0o40755 uid=0 gid=0
    parent mode=0o40755 uid=0 gid=0
    HOME: '/Users/CeÃ\x8cÂ\x81sar Charles'
    appdata: '/Users/CeÃ\x8cÂ\x81sar Charles/.dropbox'
    real_path='/Users/CeÃ\x8cÂ\x81sar Charles/.dropbox'
    not found
    parent not found
    dropbox_path: None
    not found
    parent not found
    sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
    real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
    mode=0o100755 uid=502 gid=20
    parent mode=0o40755 uid=502 gid=20
    trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
    real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
    not found
    parent not found
    tempdir: '/var/folders/q5/phcj9vx109z39l1q6b4zcnh80000gp/T'
    real_path='/private/var/folders/q5/phcj9vx109z39l1q6b4zcnh80000gp/T'
    mode=0o40700 uid=502 gid=20
    parent mode=0o40755 uid=502 gid=20
    Traceback (most recent call last):
    File "dropbox/client/main.pyc", line 1275, in safe_makedirs
    File "os.pyc", line 213, in makedirs
    File "os.pyc", line 213, in makedirs
    File "os.pyc", line 223, in makedirs
    PermissionError: [Errno 13] Permission denied: '/Users/CeÃ\x8cÂ\x81sar Charles'
    During handling of the above exception, another exception occurred:
    Traceback (most recent call last):
    File "dropbox/client/main.pyc", line 7809, in main_startup
    File "dropbox/client/main.pyc", line 2967, in run
    File "dropbox/client/main.pyc", line 1566, in startup_low
    File "dropbox/client/reporting/event.pyc", line 472, in __init__
    File "dropbox/client/reporting/event.pyc", line 484, in _initialize_reporting_thread_controller
    File "dropbox/client/reporting/persistent_events.pyc", line 62, in __init__
    File "dropbox/client/reporting/persistent_events.pyc", line 222, in __init__
    File "dropbox/client/reporting/event_log.pyc", line 118, in __init__
    File "dropbox/client/main.pyc", line 1302, in safe_makedirs
    File "os.pyc", line 213, in makedirs
    File "os.pyc", line 213, in makedirs
    File "os.pyc", line 223, in makedirs
    PermissionError: [Errno 13] Permission denied: '/Users/CeÃ\x8cÂ\x81sar Charles'

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