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DBoxTips's avatar
DBoxTips
Experienced | Level 13
8 months ago

A thread was erroneously closed to new comments

Hello, Ever since the migration to the new community forum software I noticed an increasing number of threads being closed prematurely. I admit I have been unable to find the logic in this. The l...
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hey DBoxTips, thanks for bringing this to our attention.

Generally, closing threads to new replies is part of our moderation process, however, it should be done after a certain amount of time of the thread being inactive.

I'm investigating and will continue investigating why this might have happened.

Apologies for any inconvenience caused by this and of course, I've made sure that new comments are now allowed on the thread.

Thanks for your feedback.

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