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Thank you for the reply ,Hannah​

Could you please explain how this new policy of closing threads to new replies after a period of inactivity is adding value to the Community? I know it’s your forum and you are free to do whatever you like, but I opened this topic because I thought you could benefit from the feedback.

In this specific thread example it helped that the thread was open in the first place because the user could add to the existing conversation and benefit from the previous context and comments. 

If you keep closing old inactive threads (just because, not for a good reason, or at least not for one that you could share with us) you are encouraging the creation of new threads instead of users searching the forum for previous conversations. Why bother searching just to find a closed thread which doesn’t offer you the possibility to inquire about the same problem?

Moreover, I’ve seen the offline files issue mentioned by jk33​ also being mentioned by another user in a new thread (because of course the original one was closed). Dropbox PMs could also benefit from seeing a user post in a historical aggregated thread which gathers multiple instances of the same underlying problem. Dropbox support teams could get less pressure by users being able to find the answers in the forum.

Again, it is your forum and you do whatever you please, of course. I just wanted to share how you’re hurting the experience of users on the forum with this new policy that adds no value. I don’t know who you imagined would benefit from closed threads, but it is certainly not the customers or users of Dropbox.

Thanks,
Andrew (DBoxTips)