A thread was erroneously closed to new comments

Hi Andrew,

My name is Neal and I'm one fo the Community Moderators at Dropbox. First off I'd like to apologize for this post erroneously being marked as spam, it was a genuine mistake (that happens sometimes but we'll always try to fix it). You might notice the replies are still missing, we're not sure what's causing that but we're investigating it now.

Secondly, I wanted to reply to you directly about your feedback. I appreciate you taking the time to share your experience and ideas, especially about an area I'm so heavily involved in. In regards to topics closed prematurely, we are more than happy to look into these issues and I will follow up myself. Overall though, there are a lot of circumstances that dictate whether threads should be closed or not that are only discussed and visible internally.

I did want to touch base though as I am personally doing a deep dive into closed topics from the last 3 years already. The aim is to help organise things properly but also to find trends and operational issues to be improved upon.

Rest assured I'll be taking your feedback on board and sharing it with the Community Team and seeing how I can work it into my findings. I would however like to set realistic expectations, we won't be able to share any updates on this as they would refer to internal Dropbox policies.

Thank you for the feedback Andrew, and all of your help on the Community!