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Forum Discussion
Deleting a Signature Request (from DropBox Sign)
How do I delete a signature request that is still pending and no has signed the document? We currently have two requests that are pending, but in one case the client has changed his mind. In the othe...
-Hi Jay,
We're paying $22/month for our DropBox Sign account.
After logging in, I click the Signatures tab from the left and see four pending signature documents. One of these is a client who has changed his mind about signing. The other is a client who has already come into the officer and signed in person. So four pending signature documents, two we'd like to cancel.
If I click the vertical ellipsis next to the two pending signature documents we'd like to cancel, the only option is to download. Interestingly enough, the two more recent documents (that we don't want to cancel) can still be cancelled. My guess is that the option to cancel is time sensitive.
If I go to All Files from the tab on the left of the screen I can find the four pending signature documents, but there's no description or date that tells me which of the four pending documents I'm looking at. We can delete from this page. Earlier I deleted one of the four pending documents as an experiment, but on the Signatures page all four pending documents were still there. So even if this worked, it would be less than ideal because there's no way to tell which document you are deleting!
Our main concern of course, is that the two clients who changed their minds about signing online are going to continue to get email reminders. My hope is that if the option to cancel has expired, then the reminder emails will also stop. Can you confirm this?
Thanks for your help.
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHi from me too, ghulseman. When trying to log in to Dropbox Sign, do you see any option to dismiss the "Looks like there is an existing Dropbox account associated with this email.â message and continue directly with Dropbox Sign instead of Dropbox?
Feel free to send a screenshot of what you see too (just make sure to hide your email address, if itâs showing).
If not, we can log a ticket for you directly (to this email address), and look into this internally.
-Hi Nancy,
We always get the "Looks like there is an existing Dropbox account associated with this email.â message when logging in. The only thing to do is to click the link after the message.
- Nancy
Thanks for this screenshot, ghulseman! Out of curiosity, are you getting the same error even if you click on the âSign in with Dropboxâ button directly (without inserting your email address)?
If yes, Iâd like you to clear your browserâs cache and try again.
One more thing you can try is to open another browser on your computer and test this from there, as well.
Let me know if any of these suggestions help.
-Hi Nancy,
Thanks for your help. I can get to DropBox in several ways. But typically I go to https://sign.dropbox.com/ to start. From here there's a pulldown menu and I select DropBox Sign and come to the menu seen in the previous screenshot. I can enter my email on this screen or click Sign In With DropBox. All roads lead to the same place.
I just logged in using Chrome instead of Safari. I get to the same familiar place. The url in the browser always says dropbox.com/signatures. So is it your theory I'm not properly logged in? Our administrator did change the email log-in at some point. Does that matter? Maybe we should completely delete our account and start over? I'm at a loss here.
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