Forum Discussion

JADAstudio's avatar
JADAstudio
Helpful | Level 6
3 years ago

Dropbox Sign: all text in PDF goes missing

So I decided to try Dropbox Sign. I created a PDF with a bunch of text, a raster logo, and a few signature lines. However, in the Dropbox Sign field editor, all of the text is gone; Only the raster l...
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi kristendo, thanks for reporting about this here! 

 

Could I send you an email, in order for us to have a closer look into this?

 

Let me know!

kristendo's avatar
kristendo
Helpful | Level 5
3 years ago

Yes you may send an email [email removed as per Community Guidelines]  I have figured out 2 ways to make this work - first, it could be the font I'm using that all of a sudden isn't compatible (Proxima Nova) because when I saved the Excel file in Arial font and then print to PDF and uploaded here, it worked without an issue.  I also then tried printing to Adobe PDF as opposed to just printing to PDF and that seems to upload here with no issue.  Since I have these work-arounds I am okay going forward, but these are new issues that only started ~ 2 weeks ago.  Perhaps it's due to an update w/Dropbox Sign or an update from Adobe.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi JADAstudio & kristendo, I just sent you both an email. 

     

    Reply back to me, and we'll take it from there!

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