Forum Discussion

JADAstudio's avatar
JADAstudio
Helpful | Level 6
3 years ago

Dropbox Sign: all text in PDF goes missing

So I decided to try Dropbox Sign. I created a PDF with a bunch of text, a raster logo, and a few signature lines. However, in the Dropbox Sign field editor, all of the text is gone; Only the raster l...
kristendo's avatar
kristendo
Helpful | Level 5
3 years ago

I am having this SAME PROBLEM and it is incredibly frustrating.  I had been using HelloSign for years without any issue, and then DropboxSign the last few months, and about 2 weeks ago, started having this problem.  The colors, boxes, lines, logos, etc. all appear, but all the text in my file are gone.  It doesn't happen with every file, just the files I'm saving as / printing to PDF from Microsoft Excel to PDF.  I open the PDF itself and everything is there, but when I upload to Dropbox Sign, all the text is gone.

Talento's avatar
Talento
New member | Level 2
3 years ago

Me pasa exactamente lo mismo, en mi caso exporto de pptx a PDF y es muy frustrante.

 

Saludos,

Carles Polo

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hola Talento, lamento ver que estás teniendo este problema.

     

    ¿Ya te comunicaste con el equipo de soporte de Dropbox Sign al respecto? En caso afirmativo, ¿podría facilitarnos el número de ticket de su comunicación?

     

    Por cierto, si desea publicar en español, también tenemos una sección en español en nuestra Comunidad.

     

    ----------

     

    Hey Talento, sorry to see you're having this issue.

     

    Have you already reached out to the Dropbox Sign support team about this? If so, can you please give us the ticket number for your communication?

     

    By the way, if you'd like to post in Spanish, we also have a Spanish section on our Community.

     

    As for you Andy Scisco, you can use this page to reach out to the Dropbox Sign support team for further assistance.

     

    Let us know if you're having trouble submitting your request.

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