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HR Team's avatar
HR Team
New member | Level 2
2 years ago

Emails bouncing back when using Dropbox Sign.

Hi,    We are having issues with sending out documents for signature on Dropbox sign. A number of emails we usually send documents too have now seemed to stop working as we keep receiving bounce ...
Dropbox Sign
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi HR Team, let's jump right into this! 

 

Does this happen only when you're using Outlook? 

 

I'm asking because Outlook has security features that can sometimes quarantine emails from our noreply domains.

I'm including this link regarding releasing messages from quarantine, just in case it helps them add our address to their allowed senders list. 

If the issue persists please let me know and I'll be happy to have a closer look! 

  • HR Team's avatar
    HR Team
    New member | Level 2
    2 years ago

    Hi Megan, 

     

    Thank you so much for your response! No this problem occurs only when we are attempting to send out documents via Dropbox sign. When we send these documents we receive a bounce back email from Dropbox sign indicating the email address which we are trying to send the documents to is incorrect. However, it is not incorrect as we have double checked for spelling errors and that same email works fine when communicating via outlook.

     

    Many Thanks!

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      I see, thanks for the heads up!

       

      Can I send you an email, in order for us to investigate further HR Team? 

      • HR Team's avatar
        HR Team
        New member | Level 2
        2 years ago

        Hi Megan, 

         

        Of course! please email us at [email removed as per Community Guidelines] 

         

        Many thanks! 

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