Forum Discussion

SamuelWakeman's avatar
SamuelWakeman
Explorer | Level 4
3 years ago
Solved

I want to cancel my Dropbox Sign subscription and get a refund for my payment

So awhile ago in October I made a dropbox Sign account so I could get my roomates to sign an agreement easier on a pdf. It wasn't the only way but this was the fastest way and I believe there was a f...
cancellations
  • Hannah's avatar
    Hannah
    3 years ago

    Hey SamuelWakeman, thanks for taking the time to write on our Community.

     

    Can we actually send you an email, so we can look into your request internally?

     

    Let me know.

joshy1's avatar
joshy1
New member | Level 2
3 years ago

I have the same issue. I have a plus subscription for $119.98 per year which just renewed on February 15, 2023, i just downgraded my subscription to Basic since I don't need Plus and it shows that my subsciption will be downgraded in February 15, 2024, I want the downgrade now and to get a refund for the unused balance. Please help.

rdrman08's avatar
rdrman08
Explorer | Level 3
2 years ago

I have this exact same issue but mine is dated 07/14/23. I thought I had downgraded as well. I only used the app a couple times while trying to send photos back and forth to my brothers in-law. My wife, their sister, passed away on 05/22/23 and we were trying to put together a slide show for her funeral. I'm retired and on a fixed income and I can not afford cable TV let alone a subscription to Dropbox.

thank you, Randy [removed per Community Guidelines]

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    So sorry to hear about your loss, rdrman08. 

     

    Just to make sure I give you the correct directions, can you please confirm for me if you’ve been billed for a Dropbox Sign plan or a Dropbox subscription instead?

    • rdrman08's avatar
      rdrman08
      Explorer | Level 3
      2 years ago

      Pretty sure it was just a drop box plan. I received a bill for $119.88 through my Paypal account. 

      Thank you, Randy [removed per Community Guidelines]

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Alright; in this case, can we log a ticket for you and check this internally? 

         

        We can message you to the email address showing here.

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