Forum Discussion

knnnn's avatar
knnnn
Explorer | Level 3
1 year ago

I'm sending a document to be signed, but the user doesn't get notified

When I add a signor on my doc, the signor does not get notified. Also once I close the doc and come back to the page, then I don't see the signor on my page anymore. Can someone help me with this iss...
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

So, is this happening for certain users, or all users that receive a sign request via the Signatures page? 

 

Have they checked their spam folder and added no-reply@dropbox.com to their email contacts? 

 

Finally, do you know if they happen to have Dropbox accounts of their own?

knnnn's avatar
knnnn
Explorer | Level 3
1 year ago

It's happening to all users that receive a sign request via the Signatures page.

When they check the spam accounts, they have not received any emails from dropbox. 

And yes - they have their own dropbox account.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey knnnn!

     

    Could you check this article and let me know if it helped? You can always share it with the rest of the users and signers. 

     

    If this doesn't work, then would it be OK if I reach out via email to have a further look internally at this point?

    • knnnn's avatar
      knnnn
      Explorer | Level 3
      1 year ago

      Hi Megan, I tried them but it does not seem it works unfortunately.. it would be great if you can reach out via email for further help!

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Hi again, knnnn! Please check your email address, and reply back to my message.

About Dropbox Sign

Node avatar for Dropbox Sign
Ask questions and get help with Dropbox Sign here.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!