Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Virtual's avatar
Virtual
Explorer | Level 3
2 years ago

Re: I can't save a signature request when creating the form on the site

In our account, we get (3) free signatures.  Because there were issues with the first one I sent, I cancelled it and tried to correct the issue and resend it again.  I had to do this (3) times because the system continued to "remove" the signatures that were placed in the document.  If the document is the "same" document and was cancelled (3) times (meaning it was NOT sent for signature and the customer was unable to sign it), should this count towards those (3) free signatures, not allowing us to use or send anymore for the month?  Again, this is despite the fact they were never used.

 

Thanks for the feedback,

Virtual  

About Dropbox Sign

Node avatar for Dropbox Sign
Ask your Dropbox Sign questions here.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!