Forum Discussion

Mercedes Butiron's avatar
Mercedes Butiron
New member | Level 2
10 months ago

The email my recipient gets for a signature request shows the old name of my Dropbox account

Hello! I need help. I was trying to update the account with my name (to be shown in the requests), but it keeps showing another name (a colleague used this account before). Can you please solve the p...
Dropbox Sign
Mercedes Butiron's avatar
Mercedes Butiron
New member | Level 2
10 months ago

Helo Hannah,

It's from a Dropbox Sign account

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Thanks for the update, Mercedes!

In that case, I would actually suggest reaching out to our Dropbox Sign team directly.

You can do so by filling out the form here.

They should be able to assist you in figuring this out really soon!

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