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Allow a personal account to have more than 3 TB, or more than 4 TB with the add on
Hello,
I'm a graphic designer with over 15 years of workload. This obviously equates to extreme files sizes. I was disappointed to learn Dropbox don't offer a package for single users over 3TB....
Nobody at Dropbox is reading this thread obviously. It's 2025 and the same issue exists. And worse yet, there is a limitation on the NUMBER of files that can sync without Dropbox becoming unstable. Dropbox puts the "soft" limit at 300K files, but some say that you can go up to 500K. Nowhere on the pricing page is that noted. So you have to find out like I did - when I bought a new PC and it said it couldn't sync all my files to my local hard drive (4TB). With a Standard Teams plan, with 15TB, what are the changes you'd bump up against that maximum? Probably 100%. Many of Dropbox's competitors don't have that problem. I've been using Dropbox for almost 20 YEARS. It seems that Dropbox isn't keeping up up with the growing demand for personal/professional storage storage. I switched from the Professional plan (3TB+1TB) to a Standard Teams plan and the change was a nightmare. Complete change in sync/smart sync methodology and there was no way to move without a complete resync of files. File path lengths also changed - making Windows misbehave. Nightmare. Will switch back to Professional and then look for other options for long term storage of older files.
I agree rdkushnerâ it appears that Dropbox really does not want to do this. I am guessing a mixture of costs to put in more servers, and the resistence to what they would have to charge. Maybe they are having financial difficulties? Not sure, but it seems that with 211 comments, it would get some attention.
And I did not know about the limit on number of files. So this means if I have more than say, 300k files, and my system dies, I cannot be assured that Dropbox will put back all my files? That is a real issue for sure. Thanks for the heads up. I'm going to go do a test on my number of files now.
I went folder by folder and said, "make available offline" and when I was done I did a file count. It seems that Dropbox has successfully synced 382,142 files. So it does seem the 300K limit is a "soft" limit. I do not know what happens when Dropbox servers decide you're over the limit. I assume it just affects the sync and does not delete files. Although if the sync to the cloud doesn't happen then that file might not get backed up...
Thanks. Appreciate the try. My "backup" has about 312,000 or so, and appears to be working. I am tempted to keep adding files and keep trying until it fails. But I believe you are correct, this is a soft limit that is probably triggered by multiple items. Appreciate the update.
Iâve seen accounts with more than 300k files (some at 550k files) that manage to sync, so I wouldnât worry too much about that. The irony here is that for the past years five years Dropbox has clearly signaled a shift of focus to business customers, but a workload of more than 300k files is one to easy imagine for a business. So one would imagine Dropbox should be business-scale-ready to handle a big number of files and not break a sweat at 300k files.
Based on their past statements and earnings call transcripts, Dropbox is not giving individual users the ability to add more storage because they believe doing so would cannibalize their business offering. Since their focus appears to be on providing more business features to sell more business seats (just look at how they are pushing Dash to business first and self-serve users second), it is unlikely they will improve their individual offerings anytime soon.
I just hope I am wrong about this and that Dropbox indeed has a winning strategy that would be later revealed to us, one that doesnât involve alienating individual customers that fueled their product-led growth engine.
Hope this helps,
Andrew (DBoxTips)
P.S. I am a volunteer on the Dropbox forums, freely and happily sharing know-how with other users, not affiliated with Dropbox in any way.
