Marcodegrotto's avatar
Marcodegrotto
New member | Level 2
3 months ago
Status:
Closed - Inactive

Provide switch to turn off Auto-renew

Currently the only way to turn off auto-renew in a user profile is to schedule a subscription change to upgrade or downgrade the subscription.  What if the user does not want to change the subscription but simply woud prefer to manually approve a renewal?  There should be a simple, intuitive way to toggle the auto-renew feature on/off.

3 Comments

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    26 days ago
    Status changed:
    Open
    to
    Closed - Inactive

    This idea has just been closed out after a period of inactivity.

    We truly appreciate you sharing your suggestion with us, and you’re always welcome to submit more ideas in the future.

  • Neal's avatar
    Neal
    Icon for Community Manager rankCommunity Manager
    3 months ago
    Status changed:
    New
    to
    Open

    Hi Marcodegrotto,

    Thanks for sharing your idea.

    I think that is an interesting idea but I do share Mark's concerns on how this might affect ongoing subscriptions.

    Let's open it up to ideas and see where it goes.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 months ago
    Marcodegrotto wrote:

    What if the user does not want to change the subscription but simply woud prefer to manually approve a renewal?

    What would happen if they dont then? Just thinking out loud here as there is a real risk then of data loss - as Dropbox does delete files to bring people under quota. You are also given multiple email reminders before subscriptions renew. 

    How would the approval process work? I do actually think a toggle to cancel is a great idea but not sure it would work in that approval system.