Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Hi, I had Dropbox installed on my Mac, correctly running and appearing on my Finder. I updated my Mac to El Capitan and have not been able to reinstall Dropbox.
I have uninstalled it, downloaded a newest version from the website but it does not work.
When I launch the installer, the installation seems to work, the installation time bar goes the whole way and I get no error message, but nothing happens. The Dropbox icon does not appear in the status bar, there is not Dropbox process active in the activity monitor, nothing.
I deleted all the leftovers from my previous Dropbox installation: directories, application, launchers, etc (I believe).
I also run the solution proposed there
But still does not work. I do not know what to do.
Last info, I thought my installation of El Capitan was corrupted, so I formatted my disk and reinstalled it from scratch with the latest update. Still does not work.
Could anybody help ? I would like to subscribe for a Pro account at Dropbox to sync all my personal files, but I cannot do until I am sure I can solve this problem.
I tried this but the thing is that I do not know how to download the Offline Dropbox Installer.
Is it a different version from the normal installer ? I do not see any difference when I click on the link to the Offline installer vs the normal installer. Is it normal ?
Yes, the offline installer can be downloaded from http://dropbox.com/install
Community Manager @ Dropbox
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.Sound good? Let's get started.
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!