Re: Dropbox app misbehaves when changing monitor setup

Peter H.87

I have a laptop which I sometimes use standalone and sometimes at my desk plugged into twin monitors. If I boot up standalone and then later move to the desk then the DB app doesn't account for this and ends up split across the two monitors. Worse, the bottom of it (where Pause Sync is) is not visible or accessible. The only solution seems to be to restart the app. Any solutions for this?

I am running Windows 11 pro. The monitors the laptop are all1920x1080.

Thanks,

Peter

Walter

Hey there @Peter H.87, sorry to hear you're having issues with this.

Can you please let us know the version of the app as shown in your taskbar?

Also, did you try reinstalling the app since you first noticed this?

Let us know more and we'll take it from there.

Walter
Community Moderator @ Dropbox
dropbox.com/support

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Peter H.87

Thanks for getting back to me.

It's version v 170.4.5895

I haven't tried reinstalling but I will IF you can tell me what's involved, I haven't got time to wait for my whole dropbox to resync as I need it for work.

Megan

Hi @Peter H.87, if you uninstall the app, then re-install it that wouldn't sync your content from scratch.

It'll just re-instate the state of your app. Any changes in your files would simply re-index. Give it a go, and let me know of the results, thanks!

Megan
Community Moderator @ Dropbox
dropbox.com/support

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Peter H.87

@Megan wrote:
Hi @Peter H.87, if you uninstall the app, then re-install it that wouldn't sync your content from scratch.

It'll just re-instate the state of your app. Any changes in your files would simply re-index. Give it a go, and let me know of the results, thanks!

I'm sure you're right but it's currently giving me a time of 3 hours to sync over five hundred thousand files. 😒

Fingers crossed this works, I will keep you informed!

Peter H.87

OK, I reinstalled but that did not make any difference.

Also possibly relevant is that the scaling is set at 125% on the laptop screen but 100% on the external monitors.

Peter H.87

FYI I can also reproduce this just on the laptop screen; if I change the scaling from the default 125% to 100% the same thing happens.

I've found a work-around - go to the shortcut (C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Dropbox), right click for Properties, go to Compatibility, go to High DPI Settings, check "High DPI scaling override, override high DPI scaling behaviour. " and choose "Scaling performed by: System".

Megan

Hi @Peter H.87, thanks for letting us know more about your findings!

If you need anything else, I'll be one post away, cheers!

Megan
Community Moderator @ Dropbox
dropbox.com/support

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Peter H.87

@Megan wrote:
Hi @Peter H.87, thanks for letting us know more about your findings!

If you need anything else, I'll be one post away, cheers!

I was sort of thinking you might fix it?

BenDBX

Hi @Peter H.87

Thanks for bearing with us while I checked in with our engineering team about your issue. The scaling problem could be a function of resolution. As a first troubleshooting step, you may consider adjusting your resolution to see if this problem persists.

If you are still experiencing this scaling problem, let me know and we can investigate this as a possible bug.

Regards,

Ben