Save to camera roll doesn’t work anymore

[OliviaM]

I updated and suddenly began having an issue. I normally scroll my dropbox files on the iPhone Dropbox app, saving specific photos to my camera roll, either by pressing on them until “save to camera roll” shows, or by exporting and saving to camera roll. Suddenly, since updating, both of these actions lead only to a light gray/white blank file in the camera roll- just a grayed our square with no image. I updated again, but it is still happening.. I can not find a workaround, I can find no way to save from the Dropbox app into my camera roll. Any help would be much appreciated ...

[KENAXION]

Hello @Megan, 

I reinstalled the app a couple days ago, there was no change. I just now reinstalled, and cleared the cache - no change. 

However, I discovered that I can save pictures from a couple months ago (still no export option) I have to use the "open in" option and I can save those images to my photos. But my most recent images uploaded from my PC, the "open in" option does not work and still returns the "Couldn't communicate with a helper application" error when I try to go that route. I'm obviously unsure if this is an issue with my iPhone, the app, or both but I am getting increasingly frustrated. 

[KENAXION · Accepted solution]

My work around was pulling up the website on my phone. I've got it handled now. Thank you both for you assistance. 

[Megan]

Hey @KENAXION, awesome work with the workaround! 

If you'd like to look further into this in the future, give me a shout and I'd be happy to help!