The "signature" function in the app on my iPad isn't working, any ideas?

[ScottyF]

The 'signature' function on my dropbox isnt working any longer. When I click it, it returns my ipad to the homepage. What settings do I need to change? Will I have my saved signatures disappear?

[Daphne]

Hey there @ScottyF,

Can you let me know if this issue is occurring for all PDF files or just certain ones? If it's just specific files, do you notice any similarities in the size of the files perhaps?

Also, can you just ensure that you have the most up to date version of the Dropbox app and that there are no pending updates.

Let me know what you find and we'll go from there - thanks!

[BrindleysCA]

When trying to add a signature to a PDF document in the Dropbox app on iPad Pro (iOS 13.1.2), Dropbox app crashes and I need to restart the app. I am able to access documents fine but as soon as I select to add a signature to a document, the Dropbox app crashes. Was able to add a signature to a document prior to updating to iOS13. I have also updated the Dropbox app to the latest version available through the Apple App Store. 

[ScottyF]

Hi Daphne,

Really appreciate your help here...

The short answers are YES.

None of the PDF’s can be signed & Ive got the latest Dropbox version.

Below are 2 screen shots showing that if I push the ‘signature feather’ it reverts back to home screen:

[ScottyF]

Hi Daphne

I have been in Apple store & called the Apple Care Service who took me through different resolution options...all without success.

I believe that its an IOS13 glitch that some 3rd parties havent caught on with yet (Incl Dropbox).

Will Dropbox also do another update in the near future?

[DB825]

I reported this to Dropbox, I can still do it on my Mac and iPhone, so for me it’s only with my iPad running the new iPad os. Waiting for a solution

[Daphne]

Hey all!

Just as a side note, I've merged your thread here @BrindleysCA and @DB825. Would you mind taking a look at my previous response and let me know what you find there?

@ScottyF, I also located your reply in another thread and have merged it to your original post. To have a better look into this I've reached out to your email address associated with your Community profile. Please check your inbox when you have a moment and we'll go from there if you'd like.

Keep me posted - thanks!

[ScottyF]

Hi Daphne, I have read your mail but when I respond...It gves me a temporary error.

Thanks again for offering to assist.

Any news or solutions available yet?

Scotty

[Daphne]

Hey @ScottyF, thanks for your update!

It seems that I received your reply in the end and I've followed up there. 

We will continue looking into this via our email communication as we don't currently have any news on this on our side and need to do some further investigation. Please just keep an eye on your inbox and we'll see what we can do via email for now.

Thanks!

[Klix88]

I am having the same problem. Has anyone found a solution as yet?