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Jeffery's avatar
Jeffery
Explorer | Level 4
8 years ago
Solved

Are webhooks down ?

Hi dropbox team,   we just get the mail about "We're seeing a large number of errors being returned by your webhook URI" from you but we still only receive the GET request but do not get any POST r...
API
  • Greg-DB's avatar
    Greg-DB
    8 years ago
    Webhooks are currently working, but there are a few ways for issues like this to occur for specific webhook URIs. If you haven't already done so, please open an API ticket from the account that owns the relevant app(s) with the details so we can look into it specifically:

    https://www.dropbox.com/developers/contact
Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago
Webhooks are currently working, but there are a few ways for issues like this to occur for specific webhook URIs. If you haven't already done so, please open an API ticket from the account that owns the relevant app(s) with the details so we can look into it specifically:

https://www.dropbox.com/developers/contact
Jeffery's avatar
Jeffery
Explorer | Level 4
8 years ago
Thanks for your help, we also filed API ticket from the account but the issue is still there.
We are waiting for dropbox support troubleshooting, thanks.
  • kithokit's avatar
    kithokit
    Explorer | Level 4
    8 years ago
    any response so far for your side?
    • Jeffery's avatar
      Jeffery
      Explorer | Level 4
      8 years ago
      we have tried to re-enable it in our APP again after dropbox support said "We looked into this again, and also tried registering your webhook URI to another API app as a test, and it verified successfully." but it still failed .....
      We are still continue troubleshooting it with Dropbox Support
      • Jeffery's avatar
        Jeffery
        Explorer | Level 4
        8 years ago
        Just update our finding with Dropbox support.
        We find there are connection issues from our hosts in AWS JP region to some dropbox IP addresses and we have created the support ticket to AWS for checking the problems

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