Dropbox API Support & Feedback
Find help with the Dropbox API from other developers.
We've been using the Dropbox API for a number of years (v2) with no issues.
Today I have some users reporting that files are not being created in their Dropbox Folders.
I have run a test and I get the expected response
{".tag": "async_job_id", "async_job_id": "--cut--"}
However the file does not show, we are talking about very small text files, they usually show in a matter of seconds - they are used to trigger label printing for shipping.
If I make a call on the async_job_id to get the status, I just get "in_progress"
Can anyone advise if there are any known issues today, or any changes that have been released which could have affected this?
We are using a Private App, Full Dropbox permission, with No expiration on the tokens. The token has the permissions for 'files.content.write'.
This looks like an issue on our side. We're looking into it. I'll follow up here once I have an update on this for you.
This should be fixed now. Please try again and let me know if you're still seeing any issues. Thanks again for the report!
Hey Greg
I appreciate your responses, and that you guys confirmed it was an issue on your end.
Thank you!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!