DownloadAsync - path/not_found/... Exception

[gagsbh]

Hello Greg,

We have been using Dropbox Api for Business to download files from Dropbox folder path using Dropbox Business api in .NET - dbx.Files.DownloadAsync(filepath).

We used this api for a dropbox account (<redacted>) which was recently converted from a personal to Business Dropbox account. 

However, download for every file in this Dropbox account using DownloadAsync(path) api failed with the Exception - path/not_found/...

The path(s) passed as parameter to the DownloadAsync are a valid path(s).

Can you please help me know how to resolve the issue.

Thanks,

Gagan

[Greg-DB]

I've redacted the email address from your post to protect the user's privacy.

Please open an API ticket with the following information so we can check on this for you:

• the affected user ID
• some affected path values 
• the code you're using to build the Dropbox client and make the download call

Thanks in advance! 

[gagsbh]

Hello Greg,

I have raised a API icket - Ticket #8933138: API: DownloadAsync - path/not_found/... Exception for a particular Dropbox Business...

Hope to hear back soon from API support.

Thanks,

Gagan

[Greg-DB]

Thanks! We'll review that and follow up there soon.

[gagsbh]

Thanks Greg ! the reply for the api ticket resolved my issue.

The mailbox in question had 300 GB of data.

We were downloading the data using Dropbox for Business Api.

It went fine downloading entire day. however, next day while downloading we started getting errors.

"Unable to connect to the remote server.

An error occurred while sending the request."

Did we cross api limits or was our IP blocked.

Can you please help us know.

Thanks,

Gagan

[Greg-DB]

If you hit the Dropbox API rate limits, you'll get a response with an explicit error message; we don't just block by IP address.

The error message you shared isn't coming from Dropbox itself. It sounds like you are unable to reach the Dropbox API servers for some reason. Is there anything on your network connection, e.g., proxy, firewall, or other security software, that may be interfering with connections to *.dropboxapi.com or *.dropbox.com?