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Error (5xx) - with a specific cursor in list_folder_continue

Error (5xx) - with a specific cursor in list_folder_continue

dst
Explorer | Level 3

Hi, recently we encountered an issue when sending list_folder_continue request to the dropbox server. The api is normal in most of cases , however, there is a case with a specific cursor would caused the server error (5xx). Since the cursor was received from previous list_folder_continue request, I cannot figure out why it causes the issue.

 

Is there any reason for the error? and how do I fix it since I don't want the changes info lost. Thank you.

 

Here is the cursor value:

"AAGovpe7J5eKqBmcqBtkcZOaIaFB648XajibYmEUuvnNGxoOzumD8jA02n54jdttWhJczVoRCJmyqRYmUtyIQFvIDBODi_mRX0jvr9blysQM8ff7ogutjrI74EcD9bV8ShPT37Jnk6Zuy93o36oS-OxDmC_wELR4EMcFrx6gjssi4s_HNAhNc2t0ZdTy746mgsli3ZGjO5sfIyO44du7exjPzQIt2W8A69-tsK_Gqobyj-1EnDZL2d22Msf5jdLbAuZZAW0MmFsHXsAtA6xX6rNeVVHo2-4bVKgPaZu2cv070Lmw1qvDMV9y06qv4HRgtHC6KBN9zNRazzG5Ky99AlXbz0YrftnxlpgXJSYQv7yuGWkEgIK7v6BZKp1qVECVk5gGoC4UVxrC41hSU-mr4a3W0WDfS2Z-tqkRvpH972MTfZpirt-qXhVFCX6YkawHy_Ttq58ya1c_y8Pa3cWXoIAf1F3aKBJiUOg2t1Fi4uJhd_N4y7T12LYSiEZHV6XcdNX0hu_VFVRjT73lQhIXkARxbG1KlV3DPaFczWtqAORLndccx12pysKn9CTbT_a07P1fMZ2xgpt6Dm_HxcVSy_lCsyD6gpz9IEoWKy_fhGSOJyBPwRCi-BwxCMwHJhP3azTQgNRy2wM0cmhqT5yfJHs7CfgWowbQ6QHpDkL7zoG5k7vKz8tY393NO5ox_vQ97NTYODxD-2F47rbc0p5ABpVnu7ITfy7B0LcpDUaPuSapAaJxK4wYFuIl5C8kfs6dP8IK7y6rXolgMBMG784QMqyG8NqrvC9A1sIhp43iqIdeFP7OZWqyJ1-7erhAaUF2FkuUZPyG-TjexQSd9C57Vse2tXLzzLyuyXt0uBn0YCakFoEmeRN6QJa7ai3MeRcurby9mw1kY13SIOBlRMAigjnHiKlcf_nAD7fIDmjgoH2yRhBNQ_7ReFU4K_8WASiCpKqs6zOLo52UTrUlohk0T4O13BQfzv8zRBjgSIMKkS12OYvXMzJEb0lugmW6pAgTQFRyf7g09TDp962NogrNcu1N5xfp3Hz6hEp47axtX2mWgKY2pOc8BAvDAg5nhp7VzVJg8uH5UxMXNa6uW2WuOL-7F2M83CS79G0Zw57Fk90dKRX_t_3SyQVm82jwq7Cjj4xLwJQmboq0XB2g3uh3cVUaHC_R7XCRWE65v2jLxx6MwSg5KdbTZfFpWHArljOygOejO72NqxqtaH-QKU2j-AoQzJKcLVHMyoGvhzlMV3_yyIwAVas6mZE1K2xfGoFfeo5axCdkAedaGumQuLUz4CfgoEEb2gr32vCswk5j6zwNpNvra--Mnu9jVGZvxDmEHqUNmamJIQTCISDIps4qadnyzjTu-ngLOf-PAYQuXjcrrO8ozU3_UeDmTsCsFRgoIIjJ8cUo_HGdbuKeXLZn9fB_kkdGsGK62zN_UbhZ5q7Nu-lIorGXi0RuIcszHa3ccaxqA1wkKHYvszRJHuIlJCMNbNZYpVcyGpgUpWJVmcH4PKBQXlkFIB8laoUyISJQBT7FK7rGrvRoKiFwXJ0GrN466UUzm3u9_ZJTHOa7Cpw0H0MbOzZrLJDlgJsV0pZu7LF3BXG60kYL5HzbwR7BacEEv4FUkOJImS3x2FlduzF_3rE1Iix8TP2ni1jjycDpfYlPgGNvgBv8sVxkPuDSBczh26lBmIygYQEfnNYODohAzHGC-fERMbAsqWnXPTSEOthSMHikdyoT5n5IuGq8SCB2rucqExguRknL1_FdZ-xJJxnM6uI0RRBYcqw5NjCkLpWkdRG7pDpeka1XXqj0Md1YNr6h20_mWcyDUdEMqZVe5_4g_dMApOB_MNIsYnxTDjK5Z7XbkMYElOcWVNI0xc2IN3i1NRtK3WkfaRNZbF1--DZlzUZAQf16BwYoE241LcR4R1xLRrbCkSsXOszr2vVCMVW4GR0h8ISWvXoRKIX8X-uXDVuagU3BHJTJYnIXN0znrYU-tVWPRsV7hlRB7A5p3sH7B1BZQIuDF0-IQqnRnE9Z8ffvu0Kwf5Qcdu5UmDSByIVJOKqPshS7U14NqOhV2d4Zef_Cc4TwS5NS6QW1oHk_20KHdHgwdYg0fAzbzykGJr-ZaEXbSahxUoFIlkxOVt2z3l5sXjIP45TmP4ISMEwWR7eFKoDEBjcMFBnZr2uOJ_AFO4-ap3C-DfKHds4GS94QGIif3txyulUtG0k46wBn1kuHTZ6LnuGMj8nW8M7uZjhLBnp6zrWTBEbKQLA0Xg6VIC-w8wPwKFDu2Mjs_3fda1qLzjhw8wnvkMxW8GrPvWhpqcpFwAwxCmNxIQ7P2gSfif-aKsVhYhFjKDXcdQxjm99ilHTetdEIyfvXMZUgrCBT5OmNuB6jpIwWmvpLTOo-njikwFBCDkhgXrzBkFvn0aAo9Wxe5fNpGr6ABANRMFDtv7WhufRSbxwW-P59NP7iL8lH_9_lmP86ikOD7NUOXxIpnwcWY1be0NkEwrjqtB05J41X2L6iqBgQXDuPkJCPBN-ZngJcCA-57TJGHDAM3SlAPDZwOhzhk3aiRod8N9GZrUxnorI7WdkTyvwHpQCH5uEK-Vdcs959-MnZWW3nGTxSzJGhCkooU4Ae0FMv4gDbZaRdTXVw8od5uzxE_dDk0dT9I14NBZmXPBqikR81nCaq2stJ0sJcGrEWcQPI0H5LnVsH9l3K_TwauMPuaIJSX5mZFaVV-KAnbs8RliI3XBgm7v-lWlyXEbDnJamiB1-bgV8rxCUoaGjuxagamsJGyZaHEdJTohQ7XscY-zv1mjoImKO4XJHLWot1AdO341JxYFzQ9DEJRhYpDqAsYsVQVtNFSdMTVzATQRmazFjBlfbTqa80H8d_g8LmplG7FlIQUt0Y4CkmsdwpR30-1GpTEmd66pKqPK_aN-hLMJ5OZmyh9c5QbHDKQiC7f4q-HnaIRl4Hn084R1Ur60jGzzRER4MtIBrN-Ufzk85q5-177HVfCQ5ekVBGgkUqJdlwAhx7D9wDfNNr-H0j0jJbZGieD63BHmhef8oLx-ESZg0Z056R9VX0N2O2ncheYPD-lxdFxmjmVm2H3Tjq6ZylxGSXlhlxTg_9bRIjdTXm2Q83DJl5-wIjU0pf0DQkdtxefqtqq0t7rH6jggg0L14CaEPxN52ojc83HZK5Ym_nb8sTcpzEBI4W58wL9bAuGysxDGZtmuV863_OHZVHgKOzeO0GrQCsrQe6F_XbxSZne10t87ZF7lvZbfyPBLYA_7PF3f1pwdK8fGEzrorTL0qi5OdO0zNTPb0dsKezKFcD1eZCRu256qb66zmf8zu8qomul9-KiQ0A9KDVhSqmLzUiRVf3FhVi4xSPpePJ6g3hI9C6KgsAiXCxvnbL3KELJUC-P6g9xevNOnYhlThtv8yhAZNIAlpTeMKqOyBQk_4va8LFqBCQh9QPSjFoN-ZuG9JMlFvBmjNDUhcYLLZnykVpHMzsTAz14EHu1CSsDQ25m2UPTaq5-BJYKfjEPCs5SMe_xA3OUMPwV8mrxeWRFzmWSC10yg7KPs4EL2oPfI5l6OAsLZADsEzYZIJQN6wx1LcD3DV8KcmPDo11dC1KM2DfrneHQV2zfGJZVgf0k9BYZjDSBrtqSpnMfhsLDqHeREVb8bJrWJHPiw2EVx0xHXB8EWZ6R2-BnQ-gmRgMw0KU204WgWMmeMRv3XnOdBoo9s1t6V7EYckFGlh7cDVXYOz4-VRbukT5ptwjSQbM1Qp7PE-TPdH7-q6DTR9KH5zAm8EEzAz59IzIlI7TnBhoHUn8tBftjCQHJQlbIEg3WxXulTLoYakc56yGs5wzMVsVIgVzxUZ6ZqsqQBYTXKriTSNr-x2FGM8yX23BCnWEwNNQYter3dxUGKEL94bWgsdeubHJ3QW3EvPmFox1PhENQv_2_1s3TTxLF-9j_haEvgh9yXs0AEqzyr0gxsQz6QhbPk2oB3i8XYaPMmDcwZBC8uKPgtrz50ff5u_OYBrxP-8x_2DjqJl5nVH1I947KaPv9C2wdxZirXWLZXEvdsCYe-bIZhzCR6B8Zs7QNXndmHlzMmDUNOal1f3CINcIFPnHxOJ6tjNFsHXpWH0sKbjOYxMrRbmCTJX4CctBw9b98hWs33T8MYutuB5n4MGhmFvsX1_bbD8TTEzWTyp336GzofwQxYGhH6QD23s4Fldz4vwSpGo9sWXZwC6Z84bWnDZzSpEkJSFPiyhuSTayEQ-6mXfZzwe_kckHoZgz5Rgi9xoPYMjQT3_yX9az3BE0cQO4XY871hDK0BwROCk_X9oE8Sx4fDYLXRiWUkzweSu7pK4xYfAfM2NuR0SU5LeNayRjF0wxqe_-vCis_3bJ1MRshWdk8UfgGeURHG1HHJLZhwhVJgSctosokgNMJQXossVAssB3EK29LU1lS-pTiDUguLeB"

4 Replies 4

Greg-DB
Dropbox Staff

Could you open an API ticket with a few sample 'X-Dropbox-Request-Id' response header values for these 5xx errors? That should help us investigate. Thanks in advance!

dst
Explorer | Level 3

I've submit the messages with the 'X-Dropbox-Request-Id' response header values through the link.

 

If there is anything else needed, please let me know. Thank you for the help.

dst
Explorer | Level 3

Hi @Greg-DB ,

I know this issue is long time ago. Since there is another customer stuck in this issue, I would like to ask the if there is any finding since I opened the API ticket?

Thank you.

Greg-DB
Dropbox Staff

@dst Thanks for the note. We'll follow up with you in your support ticket shortly.

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