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Re: Search endpoint returning 500 internal server error

Search endpoint returning 500 internal server error

Didstopia
Explorer | Level 4

This same API has been working solidly for years, but now in the past 2-ish days it has been returning more and more errors.

Sometimes it works for quite a while, but sometimes it keeps erroring for every single request.

This is happening to several dozen people at the moment, although all using the same app.

 

SDK doesn't seem to matter, as I'm seeing it on very old as well as the very latest versions (Objective-C/iOS).

 

Couldn't find anyone else reporting this and all the status pages and blogs aren't mentioning this either, so I'm assuming it's a new bug/issue.

 

More error context:

DropboxInternalServerError[{
    ErrorContent = nil;
    RequestId = 69738b83eefc634b2c5058b038aa0dd0;
    StatusCode = 500;
    UserMessage = nil;
}];
1 Accepted Solution

Accepted Solutions

Re: Search endpoint returning 500 internal server error

Greg-DB
Dropboxer

This should be resolved now. Please let us know if you're still seeing any issues. Thanks!

View solution in original post

10 Replies 10

Re: Search endpoint returning 500 internal server error

Greg-DB
Dropboxer

Thanks for the report! We're looking into it. I'll follow up here once I have an update on this.

Re: Search endpoint returning 500 internal server error

Didstopia
Explorer | Level 4

Just in case this information is useful, there are about 50 users every day, using about 10-20k API calls total.

The issue might be worse the more API calls there are, but this is purely a guess and nothing more.

Re: Search endpoint returning 500 internal server error

Greg-DB
Dropboxer

Thanks for the information!

Re: Search endpoint returning 500 internal server error

Greg-DB
Dropboxer

This should be resolved now. Please let us know if you're still seeing any issues. Thanks!

View solution in original post

Re: Search endpoint returning 500 internal server error

Didstopia
Explorer | Level 4

The errors actually "magically" went away about 24+ hours after reporting it.


Can you give any details as to what was wrong and if anything was actually fixed?

I'm also wondering if it was caused by the legacy permissions/scopes, which I migrated to the new system, so if this was actually what fixed it, but just rolled out slowly/took a day to apply?

Re: Search endpoint returning 500 internal server error

Greg-DB
Dropboxer

Thanks for confirming! This was an issue with the search backend that the engineering team worked to resolve. This wasn't related to the scopes migration.

Re: Search endpoint returning 500 internal server error

jenkinspps
New member | Level 2

Is it possible that this issue has happened again?

 

My nightly script began failing on the 8th of December with error 500 Internal Server Error when accessing https://api.dropboxapi.com/2/files/search.

 

The same script has been running successfully for months.

 

Thanks in advance for any information or advice.

Re: Search endpoint returning 500 internal server error

Greg-DB
Dropboxer

@jenkinspps Can you share a few sample X-Dropbox-Request-Id response header values for the issue you're currently seeing? Thanks in advance! 

Re: Search endpoint returning 500 internal server error

jenkinspps
New member | Level 2

Thanks @Greg-DB.

 

My script did not log the response headers but I've made it do so now.

 

I re-ran it a few minutes ago and the Request-Id was 7ea42fec60c3447e9939ec1565fda7dc.

 

The error was still 500.

 

 

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