save_url status stuck as pending?

[dpfeffer]

Hi,

We're seeing a high percentage of photos saved to Dropbox with the save_url call never getting saved. Their status, when checked with save_url_job, returns pending.

This has never happened before in bulk, like this. The files are about 5mb large.

Any ideas?

Thanks,

Doug

[Greg-DB]

Hi Doug, please open a ticket at https://www.dropbox.com/developers/contact with the following so we can look into this specifically for you:

- the app name
- the affected user ID(s)
- a sample failed job ID
- a sample failed path and URL

Thanks in advance!