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prashant siya's avatar
prashant siya
Explorer | Level 4
5 years ago

sometime file upload issue using JavaScript SDK

Hello sir,

I am using file upload SDK since 5 years in website https://shop.geekdesign.biz. but last few months when I upload some files using SDK some time Dropbox upload API through *lookup_failed/not_found* error. so please let me know is any think issue our side or change in API call.

upload file using this API:
https://www.dropbox.com/developers/documentation/http/documentation#files-upload_session-finish

API response :
{"error":{"error_summary":"lookup_failed/not_found/.","error":{".tag":"lookup_failed","lookup_failed":{".tag":"not_found"}}},"response":{},"status":409}

8 Replies

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  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago

    Thanks for the report! We'll look into it.

  • watzen's avatar
    watzen
    New member | Level 2
    5 years ago

    We're seeing the same issue with API as of today.

  • dmarell's avatar
    dmarell
    Explorer | Level 3
    5 years ago

    We're seeing the same errors today. Some calls work and some gives 409 "lookup_failed/not_found/..".
    Nothing has changed in our end.

  • GeekDesign's avatar
    GeekDesign
    Explorer | Level 4
    5 years ago

    Hi, this is the owner of geek site. The issue did not appear in the last few months, but rather last 24 hours. Maybe something changed in the dropbox side?

     

    Tnx.

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago

    Thanks for the additional reports and information! The team is currently investigating.

  • kylea's avatar
    kylea
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    This should be resolved now. Please let us know if you're still seeing any issues.

  • dmarell's avatar
    dmarell
    Explorer | Level 3
    5 years ago

    Working properly again since yesterday evening. Thanks!

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