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I lost access to my email address, how do I sign in to my Dropbox account?

I lost access to my email address, how do I sign in to my Dropbox account?

Amy
Community Manager
It’s happened to everyone at some stage. You try to log in to an account you haven’t used in a while, and you can’t remember your password, so you click ‘reset my password’ and you go cold as you realize the reset email has been sent to an email account you haven’t used in an even longer time. An account that you know you can’t access. Whether it’s an expired student account, a work account from an old job or just an email account lost to the perils of time, you know deep in your soul, it’s gone. So what do you do if it’s your Dropbox account, and you can’t access the old associated email account? If you found yourself searching things like ‘Dropbox forgot password old email’, ‘Dropbox password expired old email’, or ‘How to access Dropbox from old email’, then this should help you out! 
 

Do I really need that old email account to use my Dropbox account? 

 

Yes, you need an active email address to create a Dropbox account and to change your Dropbox password, as this is where the reset email goes when you click ‘forgot password’.. This security measure helps us protect your account from unauthorized access. 
If you don’t know or can’t access the email address associated with your Dropbox account, there are a few ways you can try to sign in. For security reasons, we can’t change the email address on your account for you. But don’t worry, there are a few ways to update the attached email address.
 

Which email address is associated with my Dropbox account? 

 

If you’re not sure what email address you used to create your Dropbox account, you can look it up on a connected device, shared folder, or your billing information. On desktop you can click the Account tab. You'll see the email address for your Dropbox account there, while on mobile it is visible in the Settings section.
 

Sign in to Dropbox when you know your password

 

This is for when you know your password, but you also know you have lost access to your email - like when you know your college email address is about to be retired. If you can sign in with your password, you can follow the steps here to change your email address. If you need to access yout Dropbox account but forgot the password to your old email, you can follow the steps below.
 

What if my Dropbox password has expired?

 

If you can’t reset your password with the associated email account, you can update both your password and email address on a device you’re signed into. Just be careful with the email address you update to - you don’t want to lose access again! 
 
If all of that doesn’t work for you, you need to contact your email service provider to get you access to the account and then you can access the reset link.
 
So, there are a few ways to regain access to your Dropbox account even if you’ve lost access to your email address. An easy way to avoid losing access to any account is to use Dropbox Passwords - so make sure you learn all about that here.  
 
Let us know if that helped in the comments below! 
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