Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
I have an event of 50,000 files being deleted.
I am trying to restore them, but get the error message "Too many files. Please use the desktop application." from the web app.
Anyone know how to fix this?
Its a really bad error as you cant actually restore via the desktop client. Its something I have taken up with Dropbox previously.
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Do what it suggested to do. Install the Desktop client and link to that account and try again
if this works and it was a solution, please click on Accept as Solution. Also clicking on Likes would be super. Thanks!
@Dave H. : contact www.dropbox.com\support installing the desktop client will do NOTHING for you.
Inform support of every bit of info you have including the error message, only they can assist in performing that rollback.
The desktop client, which was already installed (current version, etc) was of ZERO help.
Instead I was able to manually restore the files, folder by painful folder, by following this:
Yeah the web interface packs up and goes home to have a cry, at around 10,000 files in one transaction, so there is no method of restore for 50,000 files. The message you get is just the generic fall back for transaction to large for web interface, that you can not perform the transaction on the desktop client seems to have been missed by someone in the testing department.
Absolutely pointless limitation of browser client. I have a folder with a lot of files, when I want to move it, I get "too many files, install desktop client". But I don't want to sync all those files to my computer, so this folder is excluded in Selective sync. It is even bigger then amount of free space on my drive, that's why I need dropbox.
I have this problem too. When reconfiguring a computer, I by accident deleted a large number of files, and I am not able to get them back. The list on the web said more than 50.000 files deleted. After having restored some from another copy, there are a little less than 50.000. I cannot even go down in the folder structure, and restore folder by folder.
One reason for using Dropbox as I do, was that I belived I could restore files deleted by accident. Now, when I need this feature, Dropbox does not deliver on its promises.
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!