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Security
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How to remove third party app permissions?
A third party iOS print app requested access to my Dropbox contents for the purpose of printing individual files to a printer without AirPrint support. It failed miserably. How, in Dropbox, may I manage which third party apps have access to my account contents so I may revoke it? Thank you.Solved2.7KViews0likes4Comments
Accidentally reset Dropbox Passwords so I need help to restore it
Hi, I have downloaded Dropbox passwords manager app on my phone to store all my passwords. I accidently reset it and all my passwords saved are gone. I have the 12 seed recovery words which i tried to use but this did not help. The screen where I enter the recovery words accepts it does not continue. it recognises the recovery words but stays on that screen. Any help here, I have 100s of password stored and it would be a disaster if I cannot restore or recover it. What can I do? I have a Dropbox plus account. Best regards, Omar Solved3.3KViews1like5Comments
Dropbox Passwords connected device limit error
Dropbox password connected device error. I have 2 device connected to dropbox password. But when i see the setting, it says i have used 3 of 3. I have tried using desktop to use dropbox password. But i have sign out already. But it seems that the connected device still remains 3 of 3. I hardly remove since i can not control the connected device from the settings. Last time i tried to connect another one but error and saw in the setting 4 of 3. Maybe you could fix the connected devide so that will be accurate. Thank you2.4KViews0likes15Comments
A user's personal account was deleted via business plan
Hi, now I am trying business plan trial now. Yesterday I invited a user to my team and he joined without creating new personal account. Then I tried to remove his account from the team just to release buisiness plan license, so I removed his account on team management console. As a result, his account itself was completely deleted! Q1. Do I have any way to restore his account? Q2. I need more info about what the buisiness account is. I coulnd't notice the risk to merge personal account to buisiness account. When a users receives invite to team, he was asked wheter create "personal account" or not. If he chose to create "personal account", was his account protected completely? Q3. Can team admin user remove a user from team without deleting the user's account? If I can't, it seems great inconvinence...Solved7.4KViews0likes14CommentsWhy is it ever safe to ignore unprompted one-time security code emails?
According to https://help.dropbox.com/account-access/one-time-code there are two versions of the "one time sign-in code" email. They are identical except that one of them includes a link for "I didn't try to sign in," presumably to secure the user's account via resetting one's password and such, while the other simply says "If you didn't try to sign in, don't worry. You can safely ignore this email." Neither the email nor that help page elaborate on why it's safe to ignore the email, though. If I receive an email with a security code and I haven't tried to sign in at all recently, wouldn't it always mean someone else is attempting to sign in to my account? Furthermore, because the code is only sent if you type the correct email and password, wouldn't it mean that this person has my Dropbox account password? I'd think that would always be cause for alarm, even if they weren't actually able to get into the account. So what's the difference? In what circumstances is one of those two emails sent vs the other?Solved1.3KViews0likes3CommentsI can't access my account's password
Hello , I have access to my email and dropbox account , but I can't login to dropbox password, I put the user and the password correctly, I receive the 2FA validation code by sms a message appears "Check that it is really you to allow the synchronization of all the passwords already added". PLEASE GUIDE ME TO RECUPERATE MY ACCOUNT ACCESS. Thanks1.8KViews0likes9Comments
Locked out of all my Dropbox accounts
Hello! I was wondering if I could get feedback/advice from you guys in the dropbox community. I was already logged into one of my dropbox accounts but decided to log out in order to log in to my other ones. When I did and tried logging back in it asked for authentication which I then tried logging into the emails behind the account but Gmail told me that they have deleted the account. I find this weird as I have tried logging into my accounts in the past and it's never asked me for authentication. This situation has happened to me before back in 2022 but when I tried logging back in the day after it let me in. These accounts have pictures that are very special to me of family including some of those that have passed, along with important documents. I really want to get back in these accounts in order to retrieve all my pictures and just move them all onto another platform since I am always having log in issues with dropbox. Any experience stories and advice is welcome as I am currently panicking. Thanks!1.9KViews0likes11Comments
Can't access main Admin account for Dropbox as email no longer exists
Hi -Our main admin left the company. We had access to her dropbox but the freelance IT guy came in, changed our emails from Fasthosts to another provider and cancelled the Fasthost plans, so that email no longer exists and cant be reinstalled. We now have no access to the admin of this Dropbox account and the IT guy has full access as it looks like he's stored the passwords for when he was accessing stuff through Teamviewer - but we need that to stop immediately as other things have gone on We can access the other account linked but they don't have admin permissions, and so our IT guy has full control of this account and not us?! What can we do?? Thanks2KViews0likes15Comments
