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I can't remember my password, or login info in order to access the paid account.
I have recently been charged for my annul subscription, but can't remember my email or password to login, and having tried various email addresses, it appears I no longer have access to some of these accounts, which may or may not be associated to the Dropbox account. I am stuck, help!
Why is Dropbox charging Irish VAT to UK customers?
The UK left the EU to all intents and purposes on 1 January 2021. Businesses providing digital services to Britain from outside Britain are obliged to register for British VAT from that date and their invoices should show a British VAT number: "If you’re selling digital services from the EU to the UK you will need to register and account for VAT." from paragraph 2.5 on https://www.gov.uk/government/publications/accounting-for-vat-on-goods-moving-between-great-britain-and-northern-ireland-from-1-january-2021/accounting-for-vat-on-services-between-the-uk-and-eu-member-states-from-1-january-2021 A search shows that Irish VAT is not applicable to supplies such as these outside the EU, because the place of supply is considered to be where the service is used (not supplied). British VAT is probably applicable, in which cases a British VAT number should be quoted on Dropbox invoices. Dropbox should supply a VAT invoice with a British VAT number on it. The Irish VAT invoice is incorrect. This would mean that the VAT is payable to the British government (and reclaimable if the customer is VAT registered in Britain). Please can anyone explain why Dropbox invoices charge Irish VAT? Many thanks.
I have been charged for my subscription, but I don't have access to the email linked to the account.
I have a Dropbox accounts that was associated to my old works email address. My annual subscription has just been charged but I cannot access the account as the emails are being sent to my previous email address. Can you help?
No option to remove payment method on my Basic plan
Last year we had a teams account for a specific project which has now completed. My email was the admin account. After canceling the renewal since the account was no longer needed, my credit card is still listed as a payment method under my free/basic account with no option to remove it. I want my CC info completely removed from the system, but because it is a free account I have no access to dropbox chat/email/support/etc. Any idea how to get it off of there? I am not going to pay for another month of a subscription just so I can get in touch with them to remove my payment info.
Can't upgrade my account because I'm stuck in a free trial
Hi Dropbox Support, I’m locked out of my Dropbox account because a client shared a 4 TB folder with me and even though I haven’t uploaded a single file myself, it pushed me over my 2 TB limit. Now I can’t upload, sync, or do anything. I tried upgrading my plan, but I’m stuck in a free trial that I started through iOS. I already contacted Apple Support and they confirmed the trial has been canceled on their end, but Dropbox still shows it as active and I can’t upgrade my plan until it ends. To make it even more fun, the plan I’m on doesn’t allow me to contact your team directly… so I’m stuck trying to give you money and you won’t take it. Help me help you. Please. All I want to do is upgrade to a higher plan (Professional or Business) so I can keep working with this client. I need at bare minimum 6tb since your system requires you to have a larger Dropbox than those shared with you? Is there any way you can remove the iOS trial restriction so I can upgrade directly on Dropbox.com? Thanks for rescuing me from this shared-folder purgatorydropbox B.M.
I'm getting a 404 error when trying to upgrade my Dropbox Plus account
I ran out of space in my Plus account, so I clicked "upgrade," and I'm sent to a 404 error page. I need customer support, so I click to navigate there, and I'm sent to a 404 error page. I can't do anything meaningful without being sent to a 404 error page. Can someone provide me the email address so that I can speak to a human being who can help fix whatever this issue is? Thanks
I need help cancelling an unexpected bill, and also get a refund.
Today I just got an unexpected bill from DropBox (renewed subscription?) for $119.88. At first they sent me to JustAnswer which tried to bill me for an additional $52 - after much effort I finally got that membership cancelled and my money refunded. The DropBox is totally unsuccessful at anything. I want to cancel EVERYTHING in DropBox and get a refund for the 0 services I have used since I was informed about the bill. I don't even want a free account; I haven't used DropBox for years. How can I contact a real person in Dropbox to sort this out? Otherwise, I will have to contest the charge in my credit card account.
How can I cancel a personal Dropbox subscription?
I have had a Basic Plus plan for many years and get billed monthly. Recently I discovered that my plan was downgraded to Basic back in January (something to do with a new laptop I purchased). I want to cancel but don't know how to proceed since no billing info show under the account now.Can we have a 1TB plan for $59.88/year?
Would it be possible to make the add on 1T space at $59.88/year option a stand alone plan itself? Current the basic is 2T at $119.88/year. However I don't use that much storage, and part of me feels like money and storage space going to waste. 1T at $59.88/year would be perfect! :)