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I see a grey X next to my Windows files and they can't be opened after disabling computer backup
Hello! I used to use the backup feature of Dropbox for my computer. Notably, this included my Documents folder (on Windows 10). At some point I turned off the backup feature because I thought I didn't need it any more. I thought this would stop the integration with my computer gracefully, but it seems that now many of my files in my Documents folder are no longer accessible, as if they were made online-only (but there is no longer an online version backing them). Some screenshots attached. The problem files appear with a grey X on the bottom left of the icon. If I try to open them, I get failure and an error message sometimes depending on the program trying to open it. I do not have OneDrive, which is the usual cause I see online for the grey Xs. How can I get my files working again? grey Xs on files that cannot be openedgrey Xs on files that cannot be opened what happens if I try to open a text file with an X using notepad++what happens if I try to open a text file with an X using notepad++
External hard drive won't back up on Mac desktop app
I am currently not able to get any external hard drive to backup to Dropbox backup. I have previously backed one up successfully, but then that backup got corrupted and had to be deleted. I even picked up a new Western Digital external drive to start fresh. I have followed all instructions here: https://help.dropbox.com/organize/how-to-use-dropbox-backup I have the box ticked in preferences to "Show setup notifications when new external drives are plugged in." Yet this notification (which I have seen before), won't show up with existing or the new drive. The Mac Dropbox Backup app (on MacBook Pro, Venture 13.1) it will recognize that the drive is there. But when I click to back up it just spins and never actually backs up any files. No files or backup show up online, and the desktop client doesn't show that it is backing up files either. I see the drive with the "back up Drive" option below. But when I do it just spins (second screenshot) and nothing ever happens.
