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My Dropbox is full of backup files that I can't remove.
My dropbox claims to be full, but I have no essentially no files on it. When I try to see what's taking up the space, it claims that "Backup" is taking up 2.7gb out of my 2gb of space. But I have no backups, and I have no linked devices. How can I remove these "backups"? What are they backups of? Is there some way I can just "factory reset" my account to just as if I had started a new account, maybe?
I plugged an external drive to my computer, but it's backing up 0% to Dropbox
I've recently signed up with Dropbox Backup and added my external hard drive. I enabled backup for this drive, and selected 'Backup Now' rather than waiting for it to schedule a backup at 9am tomorrow morning. Since doing so the drive remains at 90-100% usage, but not a single file has been uploaded in over 4 hours. It shows 0 bytes transferred in the Dropbox app. How do I get it to do it's job and actually start the backup?
Syncing Documents and Downloads folders across multiple macOS devices
I have used Dropbox for years to sync the Documents and Downloads folders of my home, office, and travel Macs (i.e., I can work on any of the three machines at anytime and they are all synced). Last year, I discovered that I heed to use symlinks to do this on a new office machine and so far, it seems to be working. Today I am setting up a new MacMini at home and am trying to figure out how to set up syncing again. I installed Dropbox and files were added to the new Mac, but the Dropbox folder is in my user library, and an alias (or symlink) to my Dropbox appears in my user folder. Clearly something has changed in Sequoia compared with earlier OSs. Can someone share the terminal code that I need to replace the Documents folder on my new Mac with a symlink pointing to the Documents folder in Dropbox?
I see a grey X next to my Windows files and they can't be opened after disabling computer backup
Hello! I used to use the backup feature of Dropbox for my computer. Notably, this included my Documents folder (on Windows 10). At some point I turned off the backup feature because I thought I didn't need it any more. I thought this would stop the integration with my computer gracefully, but it seems that now many of my files in my Documents folder are no longer accessible, as if they were made online-only (but there is no longer an online version backing them). Some screenshots attached. The problem files appear with a grey X on the bottom left of the icon. If I try to open them, I get failure and an error message sometimes depending on the program trying to open it. I do not have OneDrive, which is the usual cause I see online for the grey Xs. How can I get my files working again? grey Xs on files that cannot be openedgrey Xs on files that cannot be opened what happens if I try to open a text file with an X using notepad++what happens if I try to open a text file with an X using notepad++
My account shows there are 33GB of backups, but my Backups page is empty.
Hello, My account shows that it's out of storage, I have only 180MB in regular files and a 33GB backup, but I don't see it anywhere else than in the subscription page. Nothing on the backups page. I can't delete this file to free up the space. Where can I find access to it?
