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Multiple Accounts

127 Topics

Switching between two linked accounts on linux seems to be missing ???
I am trying to set up on linux access to my linked business and personal account. But the instructions for doing so in the app do not match what the app provides. Here is a screen shot of the dropbox app when running on linux (left) and when running on windows (right): The linux version does not seems to know about my linked app. Is this a bug in the linux app or am I missing something? If a bug, how does one report a bug to dropbox?
Solved
azalea4va
4 years ago Place Settings and Preferences
2KViews
2likes
6Comments
Why can't we link separate Dropbox accounts, unless one of them is a Dropbox team?
Like many my businesses was deeply impacted by Covid, forcing me to lay off all of my staff in my Consultancy company, downsize and focus on my hospitality business that was also deeply impacted. Fortunately I was then picked up as an individual by a much larger consultancy company. This left me needing to downsize my consultancy business teams accounts down to one, but still of course wanting to keep all its valuable data safe, and also keep it separated from my personal dropbox. I called dropbox support and got advice on how to do this, but after completing it I was totally shocked to discover I was no longer allowed to link my personal and work accounts! This seems shocking to me that Dropbox would have such a strange and inconvenient rule in place. Surely I can't be the only customer in the world that functions as an independent Sole Consultant that would like to run linked but seperate work and private accounts, and is happy to pay for both??? I have great trouble seeing that there is any technical issue here for Dropbox. ie zero work to make customers happy, and would be more than ok to pay slightly extra for this very basic service. But Dropbox support tells me the only way to do this is to pay for a minimum of three accounts that I simply don't need. In case someone asks, why not just merge into one account, because I'd like to continue the option of re-expanding my consultancy business when opportunity arises, and prefer to maintain and share the folders with the other associate consultants we have worked with for decades, maintaining known business work flows. From a dropbox point of view if im happy to pay for two accounts and would like to link them so I can sync both easily... why the hell not!?! (FYI. This is from a very disappointed longterm customer who has promoted literally hundreds of people to use Dropbox, and is now looking for other storage options)
Bigyabbie
2 years ago Place Settings and Preferences
992Views
1like
2Comments
How do I merge accounts set up with different emails?
I have 2 separate dropbox accounts, under two different emails, one I no longer use. How do I merge the 2 accounts so I only have to pay for one? Thanks, Ivan
Solved
IT Kruglak
2 years ago Place Settings and Preferences
1.2KViews
1like
4Comments
Can I merge two accounts?
I have two dropbox accounts under different email addresses. How do I combine the two accounts into one
Judge Joyce
3 years ago Place Settings and Preferences
2.6KViews
1like
13Comments
Changing email address linked to Dropbox (complicated scenario)
My wife and I shared a personal email address (verizon.net). She got to Dropbox first 🙂 and set up a Dropbox account under her name, with her files, linked to that address. I got to Dropbox later 😞 and set up a Dropbox account with my files under my name, using a work email address. My wife passed away recently. I would like to a) cancel her account, which I believe she was paying for (not sure of this) and b) rework my own account (which I am not presently paying for) so the files are associated with this personal verizon email rather than a work email that isn't guaranteed to last forever. Sales said I had to talk to support; the support chatbot was not helpful. I guess the ideal would be, cancel the old account, then associate my files with the verizon account, but is that doable? Thanks in advance for any suggestions you can give.
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snacattack
3 years ago Place Settings and Preferences
1.2KViews
1like
2Comments
Link personal account with another personal account.
I am trying to link 2 personal accounts - my own, and the one my boss uses (the business I work for is very small, basically just myself and my boss). I only see an option to link a team account: I'm not sure if not sure if there is meant to be a separate link for a personal account? If I click Link accounts, and enter my boss' personal credentials, I get an error saying "Sign in to a team account": So this leads me to think that there is in fact a difference between signing in to a teams vs personal account. Help me please Dropbox community 🙂
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Sean Grattan
3 years ago Place Settings and Preferences
2.3KViews
1like
6Comments
Accidentally accepted invite using a slightly different gmail address, disabled original account
I accepted an invite to access an organisation’s Dropbox. They sent it to my personal email myname@gmail.com but when I signed in I used myname+bb@gmail.com (don’t ask why). Now my original dropbox account is disabled. I can still log in using the +bb email address, and it is effectively my old dropbox account (with all my old files) however, I can’t log in using the original email. Nor can I change the email on the +bb login to match the old one (says email already in use). Finally I can’t log in to the old account because it is disabled. It seems I have effectively changed the email address on my Dropbox whilst locking me out from being able to change it back. I’d really like to get it back to how it was. UPDATE: Just tried logging in Chrome on my iPad and it said: “This account has been deleted Please re-register with a new account or wait 6 days to re-register with your current email.” Should I just wait six days and then try to change the email address back on my myname+bb@gmail.com account?
glennbroadway
3 years ago Place Settings and Preferences
1.8KViews
1like
4Comments
Combining Accounts
Hi Everyone, I was hoping for some help. I currently have 2 logins for Dropbox. I wanted to change my email address to our main email (we are a business) so that our main email can be the one notified once documents have been uploaded but it will not let me as the main email has a Dropbox account as well. I see there is a way to combine these accounts, is this best solution OR do I need to delete an account?
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BTG247
3 years ago Place Settings and Preferences
2KViews
1like
2Comments
Merge Two Personal Accounts
I have two personal accounts. Account A has much more storage than Account B, however, Account B is linked to my preferred email address. Account A is linked to an email address that is provided by my ISP which I am soon going to deactivate. How can I move my files from Account B to Acount A AND switch email addreses from Account A to Account B and B to A?
nbkuz92
4 years ago Place Settings and Preferences
3.1KViews
1like
12Comments
Second Dropbox account has vanished
Hello, I used to have a personal dropbox account and one using another account that I used to share files with colleagues. My primary personal account is still functioning fine, but the other account has just vanished and is not even on my computer anymore. It had important shared documents on it and I cannot find anything in my emails from Dropbox or online to find out how to recover it. Please can someone assist me with this, I have always trusted Dropbox but this random removal of my one account has made me doubt that I should stay with Dropbox. Thanks for you assistance, Carla
Solved
CT27
4 years ago Place Settings and Preferences
1.2KViews
1like
2Comments