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Multiple Accounts

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Dropbox unlinked my accounts suddenly
Hi there! I've have a free dropbox personal account for 15 years, and at some point added a free Teams account. Several years ago I upgraded the Teams account to a Professional account. ----- Today I got this message, and all my Professional files were taken off my machines (they're still on dropbox of course) Business Dropbox Removed: Your business Dropbox account was removed from this computer because your accounts were unlinked. Your files have not been deleted. ------ I would love to be able to link my two accounts, and continue having two separate dropbox home folders on my machine. Basically, I am leaving the country tomorrow morning and will have extremely limited internet access. I just need it to work how it used to, but I accept that I may need an alternate setup based on whatever Dropbox has changed. When I am signed into my Personal (free) account, it says I have 3TB of space, and the same for the Professional account. Within the settings menu the Pro account is called Personal Account, but when I check the billing plan for the Pro account, it calls it Dropbox Professional. Any solutions? Many Thanks! (too bad this is my only option for customer support 🙂
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Enialb2
4 days ago Place Plans and Subscriptions
11KViews
5likes
27Comments
How to manage multiple Dropbox accounts on the same computer?
I am having no end of trouble trying to figure out the best way to coordinate between different email addresses. I have clients who add me to their dropbox using my current work email, that is not connecting to my personal login. I know of the "link" option, but when I go to it in my settings I get a 404 error. Then, I have a third dropbox connected with my former work--the employer removed all sensitive files but I still need to have access to items that other people shared with me via that email address, and I am authorized to access the account. I use dropbox for everything and had migrated my desktop to the cloud, but now when I changed jobs everything is broken. Is there any way to not have to be constantly logging in and out of multiple accounts--especially when I have it set to auto-sync my desktop with all current-working files, it gets very confused when I have to switch accounts. Help!
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PaulFay
8 days ago Place Settings and Preferences
38KViews
0likes
20Comments
I tried to connect my desktop app to my old Dropbox account, but I accidentally made a new one.
Device Dell all-in-one Operating System/Browser (if using the web) Windows 11 Question or Issue I have a new Dell all-in-one desktop PC. It is intended to replace a prior Dell All-in-one PC which has a Windows 10 OS that is no longer supported. To access my prior Dropbox account and files, I thought I needed to download the Dropbox app on my new PC. Apparently, that was a big mistake. I now have two Dropbox accounts, can't access the first account on my new PC, and new account doesn't have the capacity to house the files from the first account should I try to transfer them over. I have messed with this unsuccessfully for more than a week, read the suggested articles and FAQs, etc. I'm ready to just terminate the new account and look for other storage options. How do I terminate my new account? For that matter, how do I terminate both accounts? Thank you.
rhuling951
21 days ago Place Settings and Preferences
24Views
0likes
1Comment
How can I unlink my paired accounts and remove the personal from my computer?
I really feel like this should be incredibly simple and clear but I'm not getting it! On my work PC I have 2 dropbox accounts synced (my personal and my work account) . I want to fully remove my personal dropbox from the PC without deleting the files of course. I cannot find anything on the windows dropbox app that says anything about syncing (admittedly I am a mac user and still a bit clumsy on windows) and all I can seem to do is delete files but then they are deleted everywhere. I want to completely remove all files from my personal account from only this one computer but keep them intact online and on my personal macbook. I don't understand why this is so unclear but I can't figure it out! Device HP Operating System/Browser (if using the web) Windows
kameyering
29 days ago Place Settings and Preferences
70Views
0likes
2Comments
How can I manage my personal and client Dropbox accounts on the same desktop?
Question or Issue Personal and Client Dropbox management on one desktop
Memthompson
2 months ago Place Settings and Preferences
53Views
0likes
1Comment
Question about linking personal and work accounts in regards to space and end-to-end encryption
I am an admin, and my work email address is the primary login at my company for Dropbox. We have a Dropbox Advanced plan with over 20 users. At some point in time, I was told that if a basic personal account were linked that the personal account would then have access to all the "space" that my employer's account has. Is that true? If a basic personal account were linked, would that account then have end-to-end encryption as well? If the answer to both those questions is no - my question is this - if I were to set up my own personal Dropbox Advanced plan, I understand that I could not link it to my employer account because the type of account is the same. Would I ultimately have to create a separate login on my Mac at home for when I did work for the company, so that login would be connected to the work Dropbox, and then my regular home login could be connected to my personal Dropbox? I ultimately need space and end-to-end encryption for my personal files. Thanks.
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Susan D.11
5 months ago Place Settings and Preferences
253Views
0likes
8Comments
Being charged for an account I do not know about
I have been being charged for 3 accounts. One I use, one is a dormant account and one I have no knowledge about. I have tried speaking to dropbox support but they have asked me for a reference which my bank have confirmed is not attached to the transaction. Dropbox have said that there is nothing they can do to trace the amount (my bank has confirmed that Dropbox are the beneficiary). I am worried that they will take another big payment out for this account in September. Has anyone else had this problem? Thanks in advance
vickyc1
7 months ago Place Plans and Subscriptions
151Views
0likes
3Comments
Need help with two accounts under the same email address
I think this is what's going on....I wanted to upgrade my old account-it was full...looked at plans in a new browser page. Paid. Tried to login, was prompted to change my password. I did. Don't remember the old password. But I am now prompted to upgrade my old account and can't login to the new account. So I think I must have 2 accounts under the same email address. Anyway, at this point, I just need to be able to login to both accounts and cancel the plan before 7 days come up. Is there a way to speak to a human to verify what's actually going on in my situation?
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frustrated23
9 months ago Place Plans and Subscriptions
1.5KViews
0likes
1Comment
I'm paying 432 euros/year for a Dropbox account, but I'm getting errors I'm over-quota.
Hi, I pay 432 euro/year for dropbox account, but receive message that my storage is full. I have only used 2 GB, so am told that I have a basic plan. How is that possible? I would assume that for that amount I should be able to get phone support but I can't get access to any phone number. Any ideas how I can clarify this?
screamers
10 months ago Place Plans and Subscriptions
66Views
0likes
2Comments
"Email already taken" error, but I know I don't have a Dropbox account linked to said email.
Hello, I am having this problem and in my particular situation "what many people are posting is not true" or at the very minimum does not reflect what I am experiencing. Despite the error message, "This email already taken". I do NoT have a dropbox account associated with my target new primary email address. I have verified this to be true in two ways: The first way is that I go to https://www.dropbox.com/forgot When I submit my desired new primary email address, I receive a message that "password reset instructions will be sent, if there is a dropbox account associated with this email". But I do NoT receive an email. And I verified that an email is not going to trash or spam. The 2nd way I've verified that the message "email already taken" is not actually true is the following: I created a completely new dropbox free account with my desired new primary email address. If there was already a dropbox account associated with this "taken email" why would I be able to set up a new account? If dropbox will not let me assign the email as a primary email address - it should not let me create an entirely new account with the same primary email address. Then I change the primary email on this new account to a dummy temp email. I actually receive an email verification from dropbox that my desired primary email has been removed from dropbox in my desired primary email address - this tells me a) the primary email is no longer connected to the dropbox account and that I can receive emails to my desired primary email address from dropbox. I sign off of the dummy/temp dropbox account and sign back into my paid dropbox account I go to change the primary email to the desired primary email (the same one that I used to establish the new dropbox account and then change the primary email address. I receive the same error message "This email already taken". I've tried this numerous times. and have an open support ticket with customer support I've read several threads on the forum (all marked as resolved) but all holding to the position that this error message "email already taken" means that there is already a dropbox account associated with the email - I just do not see how that can be the situation in my case. It seems to me there is some sort of security programming glitch - that some processes (e.g. new account setup, password forgot dialogue) definitely do NOT recognize my new primary email address as one associated with a dropbox account. Only the (change primary email address) dialogue seems to think that my primary email address is associated with a drop box account. Please do advise as I am no longer using my dropbox account - I am a longtime customer and have a paid subscription so would like to be able to change my email address to the email address that I prefer - and one that is definitely NOT associated with a dropbox account despite my best efforts at removing it.
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CyndiS
10 months ago Place Settings and Preferences
680Views
0likes
7Comments