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Multiple Accounts

128 Topics

I tried to connect my desktop app to my old Dropbox account, but I accidentally made a new one.
Device Dell all-in-one Operating System/Browser (if using the web) Windows 11 Question or Issue I have a new Dell all-in-one desktop PC. It is intended to replace a prior Dell All-in-one PC which has a Windows 10 OS that is no longer supported. To access my prior Dropbox account and files, I thought I needed to download the Dropbox app on my new PC. Apparently, that was a big mistake. I now have two Dropbox accounts, can't access the first account on my new PC, and new account doesn't have the capacity to house the files from the first account should I try to transfer them over. I have messed with this unsuccessfully for more than a week, read the suggested articles and FAQs, etc. I'm ready to just terminate the new account and look for other storage options. How do I terminate my new account? For that matter, how do I terminate both accounts? Thank you.
rhuling951
11 days ago Place Settings and Preferences
23Views
0likes
1Comment
How can I unlink my paired accounts and remove the personal from my computer?
I really feel like this should be incredibly simple and clear but I'm not getting it! On my work PC I have 2 dropbox accounts synced (my personal and my work account) . I want to fully remove my personal dropbox from the PC without deleting the files of course. I cannot find anything on the windows dropbox app that says anything about syncing (admittedly I am a mac user and still a bit clumsy on windows) and all I can seem to do is delete files but then they are deleted everywhere. I want to completely remove all files from my personal account from only this one computer but keep them intact online and on my personal macbook. I don't understand why this is so unclear but I can't figure it out! Device HP Operating System/Browser (if using the web) Windows
kameyering
18 days ago Place Settings and Preferences
47Views
0likes
2Comments
How can I manage my personal and client Dropbox accounts on the same desktop?
Question or Issue Personal and Client Dropbox management on one desktop
Memthompson
30 days ago Place Settings and Preferences
50Views
0likes
1Comment
Question about linking personal and work accounts in regards to space and end-to-end encryption
I am an admin, and my work email address is the primary login at my company for Dropbox. We have a Dropbox Advanced plan with over 20 users. At some point in time, I was told that if a basic personal account were linked that the personal account would then have access to all the "space" that my employer's account has. Is that true? If a basic personal account were linked, would that account then have end-to-end encryption as well? If the answer to both those questions is no - my question is this - if I were to set up my own personal Dropbox Advanced plan, I understand that I could not link it to my employer account because the type of account is the same. Would I ultimately have to create a separate login on my Mac at home for when I did work for the company, so that login would be connected to the work Dropbox, and then my regular home login could be connected to my personal Dropbox? I ultimately need space and end-to-end encryption for my personal files. Thanks.
Solved
Susan D.11
5 months ago Place Settings and Preferences
222Views
0likes
8Comments
Being charged for an account I do not know about
I have been being charged for 3 accounts. One I use, one is a dormant account and one I have no knowledge about. I have tried speaking to dropbox support but they have asked me for a reference which my bank have confirmed is not attached to the transaction. Dropbox have said that there is nothing they can do to trace the amount (my bank has confirmed that Dropbox are the beneficiary). I am worried that they will take another big payment out for this account in September. Has anyone else had this problem? Thanks in advance
vickyc1
6 months ago Place Plans and Subscriptions
144Views
0likes
3Comments
Need help with two accounts under the same email address
I think this is what's going on....I wanted to upgrade my old account-it was full...looked at plans in a new browser page. Paid. Tried to login, was prompted to change my password. I did. Don't remember the old password. But I am now prompted to upgrade my old account and can't login to the new account. So I think I must have 2 accounts under the same email address. Anyway, at this point, I just need to be able to login to both accounts and cancel the plan before 7 days come up. Is there a way to speak to a human to verify what's actually going on in my situation?
Solved
frustrated23
8 months ago Place Plans and Subscriptions
1.4KViews
0likes
1Comment
I'm paying 432 euros/year for a Dropbox account, but I'm getting errors I'm over-quota.
Hi, I pay 432 euro/year for dropbox account, but receive message that my storage is full. I have only used 2 GB, so am told that I have a basic plan. How is that possible? I would assume that for that amount I should be able to get phone support but I can't get access to any phone number. Any ideas how I can clarify this?
screamers
10 months ago Place Plans and Subscriptions
63Views
0likes
2Comments
"Email already taken" error, but I know I don't have a Dropbox account linked to said email.
Hello, I am having this problem and in my particular situation "what many people are posting is not true" or at the very minimum does not reflect what I am experiencing. Despite the error message, "This email already taken". I do NoT have a dropbox account associated with my target new primary email address. I have verified this to be true in two ways: The first way is that I go to https://www.dropbox.com/forgot When I submit my desired new primary email address, I receive a message that "password reset instructions will be sent, if there is a dropbox account associated with this email". But I do NoT receive an email. And I verified that an email is not going to trash or spam. The 2nd way I've verified that the message "email already taken" is not actually true is the following: I created a completely new dropbox free account with my desired new primary email address. If there was already a dropbox account associated with this "taken email" why would I be able to set up a new account? If dropbox will not let me assign the email as a primary email address - it should not let me create an entirely new account with the same primary email address. Then I change the primary email on this new account to a dummy temp email. I actually receive an email verification from dropbox that my desired primary email has been removed from dropbox in my desired primary email address - this tells me a) the primary email is no longer connected to the dropbox account and that I can receive emails to my desired primary email address from dropbox. I sign off of the dummy/temp dropbox account and sign back into my paid dropbox account I go to change the primary email to the desired primary email (the same one that I used to establish the new dropbox account and then change the primary email address. I receive the same error message "This email already taken". I've tried this numerous times. and have an open support ticket with customer support I've read several threads on the forum (all marked as resolved) but all holding to the position that this error message "email already taken" means that there is already a dropbox account associated with the email - I just do not see how that can be the situation in my case. It seems to me there is some sort of security programming glitch - that some processes (e.g. new account setup, password forgot dialogue) definitely do NOT recognize my new primary email address as one associated with a dropbox account. Only the (change primary email address) dialogue seems to think that my primary email address is associated with a drop box account. Please do advise as I am no longer using my dropbox account - I am a longtime customer and have a paid subscription so would like to be able to change my email address to the email address that I prefer - and one that is definitely NOT associated with a dropbox account despite my best efforts at removing it.
Solved
CyndiS
10 months ago Place Settings and Preferences
665Views
0likes
7Comments
Team account cancelled. How can I move all of my content to a different email address?
Our team decided to cancel our team account. I'm using my personal space for all my documents. How can I move all the content to a different email address, which I'd like to upgrade to a paid account? I can't seem to find an easy way.
nikavanolst
10 months ago Place Plans and Subscriptions
45Views
0likes
1Comment
I cannot get both my personal and Business accounts to show up in Windows file explorer
Have just purchased two new machines and am being driven nutts by Dropbox. I have a business and a personal account. On my prior machines both appeared in File Explorer. With them linked or unlinked, I can only get one to appear. HAve Dropbox seriously removed this feature? If not, how can I get both to appear?
Clinton2
11 months ago Place Settings and Preferences
1KViews
0likes
8Comments