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Free team disbanded by Dropbox
Hi Team, Can someone please help with an email I received as below? Not sure what it all means The ???? Limited team has been disbanded by Dropbox. Your team’s folders have been converted to shared folders, and all ??? Limited groups have been deleted. Your account has been converted to a personal Dropbox plan. Reason I ask is that we had a colleague that left our company under bad terms. Many thanks in advance.17KViews0likes114Comments
How to leave a dropbox team
How do I leave a team in Dropbox? According to instructions one should: Sign in to dropbox.com. Choose your work account at the bottom left. Click the button by your team name: Groups and members or # members. Click Leave team. But when going to "groups and members" in my account, I can see the team, but there is no option to leave it. Thank you very much.Solved14KViews1like9Comments
My personal account was accidentally merged into a Business Account
I have a personal Dropbox account for my work as a journalist. My business partner created a new Business Account and invited me to join only to access certain files. When I went to accept the system asked to "merge" the accounts and not understanding what that meant, I clicked yes. Then Dropbox notified me that my personal account was closed and they were refunding me my fee. How do I extricate myself from this? I do not want to own the Business Account or have that for my own Dropbox, I only need access to it. How do I restore my Personal account and revive the subscription? The person who created the new business account says it was a mistake, but doesn't know how to fix it and one can't "call" Dropbox, nor is there a way to change accounts. Help!Solved8.4KViews2likes36Comments
Separating Personal and Business account
Hello, I'm connected to the business account as a team member and I have a personal account connected to it (just switched to Professional plan). I would like to separate the two. I'm not having any luck doing that by myself. So the ideal scenario would be to have my very own Professional Account regardless of the Business Account. Thank you, NemanjaSolved8KViews0likes9Comments
My account was deleted after being removed from Business team
A couple weeks ago someone from another company invited me to their Dropbox Business Team. I clicked on the link, but I didn't realize it was going to add me to their group so I contacted Dropbox about this and was told to have the Team Admin follow steps to change my account to a basic account. I sent the Team Admin (person from another company) the instructions and I got an email saying my account was deleted. I am not able to log into my account at all now. I thought this would keep my account but switch it from a Dropbox Business Account to a basic account. Is there a way to get my basic account back? I had a Dropbox Plus account that I was paying for and has a lot of files on it too. [Post restored by moderator]Solved6.2KViews0likes18Comments
How to disband my team?
Dear, I want to disband my team in a Dropbox Business Standard account. Your instructions https://help.dropbox.com/teams-admins/team-member/locked-state#disband state that 4. Click See next steps in the red banner at the top of your screen. 5. Click Cancel Dropbox Business and disband my team. However, these options do not appear when I enter the Settings page of my account! How do I get to the Cancel button? Regards, Bert5.2KViews0likes4Comments
My Dropbox Account has been suspended and my team cannot access to my shared folder
Dear Dropbox Community, I am writing to seek assistance regarding the suspension of my Dropbox account. Recently, my Dropbox administrator suspended my account, resulting in all the files that I have created becoming unavailable on any computer. Moreover, many of these files are shared folders that are inaccessible to my team members due to my suspension. Unfortunately, my Dropbox administrator has poor expertise in managing Dropbox, and I am unable to make her understand the situation, and she said that I deleted all the shared folder. Hence, I am hoping to access any documentation or support that could assist me in demonstrating to my superiors what actually happened. Could you please advise me on how to proceed? I would greatly appreciate any assistance you can provide. Thank you for your time and consideration. Best regards, EladioSolved4.5KViews0likes12CommentsHow can I leave a Dropbox Business team?
I inadvertently changed my personal subscription to a Business subscription following accepting a Team invite from an existing client. Asking how to roll back my subscription to the state prior to the Team invite trigger and to ensure that any of my permissions/files/access doesn't change in regards to any of my Dropbox activity preceding the subscription change.Solved4.3KViews0likes12CommentsI accidentally joined a business account. How can I go back to my original plan?
Hey! Please help me I'm being charged for a dropbox business account. I didn't mean to have it clicked. A client shared a link to a folder. Now I'm being registered to a business account. I want my original plan to be restored which is 2tb per year only. Please help thank you!3.8KViews0likes24Comments
Changing to another business team
Hi! I've been part of a business team with one company, but have now move to another company. I've been deleted as a team member from the previous company's dropbox (confirmed as I no longer had any access to any of the team folders), but the new company still gets the error message " this user is already part of another team" when trying to invite me to join their dropbox. Does anybody know how to solve this please?Solved3.3KViews0likes5Comments