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Offboarding
31 Topics
Free team disbanded by Dropbox
Hi Team, Can someone please help with an email I received as below? Not sure what it all means The ???? Limited team has been disbanded by Dropbox. Your team’s folders have been converted to shared folders, and all ??? Limited groups have been deleted. Your account has been converted to a personal Dropbox plan. Reason I ask is that we had a colleague that left our company under bad terms. Many thanks in advance.18KViews0likes114Comments
How to leave a Dropbox team? There's no option to leave.
How do I leave a team in Dropbox? According to instructions one should: Sign in to dropbox.com. Choose your work account at the bottom left. Click the button by your team name: Groups and members or # members. Click Leave team. But when going to "groups and members" in my account, I can see the team, but there is no option to leave it. Thank you very much.Solved15KViews1like9Comments
My account was deleted after being removed from Business team
A couple weeks ago someone from another company invited me to their Dropbox Business Team. I clicked on the link, but I didn't realize it was going to add me to their group so I contacted Dropbox about this and was told to have the Team Admin follow steps to change my account to a basic account. I sent the Team Admin (person from another company) the instructions and I got an email saying my account was deleted. I am not able to log into my account at all now. I thought this would keep my account but switch it from a Dropbox Business Account to a basic account. Is there a way to get my basic account back? I had a Dropbox Plus account that I was paying for and has a lot of files on it too. [Post restored by moderator]Solved6.4KViews0likes18Comments
My Dropbox account has been suspended and my team cannot access my shared folder
Dear Dropbox Community, I am writing to seek assistance regarding the suspension of my Dropbox account. Recently, my Dropbox administrator suspended my account, resulting in all the files that I have created becoming unavailable on any computer. Moreover, many of these files are shared folders that are inaccessible to my team members due to my suspension. Unfortunately, my Dropbox administrator has poor expertise in managing Dropbox, and I am unable to make her understand the situation, and she said that I deleted all the shared folder. Hence, I am hoping to access any documentation or support that could assist me in demonstrating to my superiors what actually happened. Could you please advise me on how to proceed? I would greatly appreciate any assistance you can provide. Thank you for your time and consideration. Best regards, EladioSolved4.9KViews0likes12CommentsHow can I leave a Dropbox Business team?
I inadvertently changed my personal subscription to a Business subscription following accepting a Team invite from an existing client. Asking how to roll back my subscription to the state prior to the Team invite trigger and to ensure that any of my permissions/files/access doesn't change in regards to any of my Dropbox activity preceding the subscription change.Solved4.5KViews0likes12Comments
Our previous admin deleted our Dropbox accounts and we can't log in
I am currently working as a freelancer and we subscribed to a Dropbox premium account and we store them all of the files that the company is needed. Suddenly our team admin got an issue with the company and got fired. Then he deleted all the accounts of dropbox and blocked all of us. We cannot contact him through call or text. Is there any way to retrieve the account? We badly need all of the visuals and poster that was uploaded to that account. Please help us. Thank you3.1KViews0likes8CommentsDropbox management for employees leaving the company
Hi All, Good day. I would like to ask for an advise with regards to securing files and folders in Dropbox. Can you share your best practices when someone leaves the company. How can we secure data that he/she has access to. Can we set a permission not to download the file from his/her device? Is this something possible in Dropbox? Thank you in advance for your suggestions.2.4KViews0likes4Comments
Forced to use single sign-on with university email address
I have had a paid account with Dropbox now for years and recently after moving to a different university for graduate school, I changed the email address to the one I use at the new university. This worked fine for over a year, but now when I try to log in it tells me that I must use single sign-on and give the university admin access to all of my personal files. This is unacceptable. To make matters worse, I had to create an account just to create a discussion here to get support. I pay for a personal Dropbox account and do not want to share all of my files with the university. I really needed to get a document from my Dropxbox today for medical reasons and was unable to do so. I need support to change the email address or whatever I need to do so that I can download all my files and find a better cloud storage provider. Thanks.Solved2.3KViews0likes5Comments
Look for advice on best practices when offboarding users
Hey all! Currently the process for offboarding users is pretty straightforward. Once a termination occurs, we transfer the data to the user's manager and delete the account. We haven't run into any issues until recently when upon deleting a user's account, a BUNCH of Shared Links that that user had generated suddenly became unusable. Can anyone advise me on what would be best practice for offboarding users that wouldn't occur in such catastrophic results? Here are some of the things that would, ideally, hold true: Links generated by users can live on Continuing to pay for a license for the account wouldn't be the best option Let users continue to be able to use the OS Finder/Explorer to quickly get links to files (whether Shared Links or the direct thinks to files) Note that any shared files will live in a Team Folder that is accessible to all members of the Dropbox team. Any advice on this is greatly appreciated, and thank you in advance!2KViews0likes5Comments
Plan Change From Business (my company) to personal (plus)
Hi All. By mistake I merged my Plus Plan to the company one. Now the Company is closing their account and I would like to keep all my previous file and account items. I can't find anyway to disconnet my personal account from the business to do not lose everything when They will close it. Thank you marialuisaSolved1.9KViews0likes4Comments