We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Offboarding
52 Topics
How to leave a Dropbox team? There's no option to leave.
How do I leave a team in Dropbox? According to instructions one should: Sign in to dropbox.com. Choose your work account at the bottom left. Click the button by your team name: Groups and members or # members. Click Leave team. But when going to "groups and members" in my account, I can see the team, but there is no option to leave it. Thank you very much.Solved14KViews1like9Comments
Does deleting a member delete files they uploaded to our Team Folder?
Question or Issue I'm using Dropbox Business with access for 3 users. We have a Team Folder containing material we have all uploaded and all need access to. One of our team is leaving so I want to delete this Member from our Dropbox. Are files that person uploaded to the Team Folder still visible and available to the rest of the team, after I delete the member? Thanks57Views0likes3CommentsI need to unshare my business Dropbox folder located in another firm's Dropbox account
Hi, I am the Admin/owner of my personal Business's Dropbox and I shared my entire Dropbox (all files/folders) with another firm and now I can't remove my folder from their Dropbox account, and they are now paying for the storage of the files in my Dropbox, and so am I. Plus they are now having to authorize every client/person I want to grant access to my Dropbox folder. I am trying to gain control over my folder and remove it from their account. Can you please help me with this. Thanks!84Views0likes2Comments
I joined a Dropbox team and now all my files are shared with them
I joined a professional team and it gave them access to all my personal folders and files. I didn’t realise that joining a team would do this, I assumed my folders would still only be accessible by me. I deleted the folders but when I tried to permanently delete the files it said I do not have permission. I do not have permission to delete my own folders and files????? Apparently it needs to be admin which is a colleague who I do not want to access the information.382Views0likes6Comments
I was invited to join a team, but I want to get my individual account back.
I had a personal subscription plan with 2 TB earlier, and one of my clients has added me to their Company DB account recently. This is my 2nd time that the Admin of that company has deleted my account from their and now I cannot get my old files since I have re-registered with my email (xxxxxxx@gamil.com) to try to get my files promptly. Now I have a brand new account with 2GB of space. I have already requested to add me to their company account again, then I can leave it by myself after restoring my files, hopefully. Could you guys please help me out to correct this issue and get my Files back with the previous account?798Views0likes22Comments
My entire Dropbox account has been deleted after sharing with another user.
I joined another Dropbox account for a project, and unshared after the project was over. This appeared to just permissions system, but now all my files and folders have been deleted. After looking at my payments, it appears my last monthly payment was refunded. I'm not sure what the hell happened, but it appears my whole account was erased and I'm losing my mind on how this could have happened. Did I transfer my account over to a different user? Is this even possible? I need to restore my files and don't see any way to access anyone by phone. Any help would be appreciated!177Views0likes3Comments
Separating Teams and Personal/Paid Accounts
I recently upgraded my personal/paid account to a Teams account to collaborate with some contract workers. After the upgrade, my personal files automatically fell under the umbrella of the overall Teams account. Which is weird - but fine. One of my collaborators, who also had a personal/paid account, joined the Team and now their account is now also under the umbrella of my Teams account. This is making them uncomfortable as they have their own business and personal files are within their Dropbox. If I were to be abducted by aliens and my Teams account go unpaid - how would they get their files or regain control of their content? They should not feel somehow stuck with me as I'm not their primary employer - I'm just trying to make it easy to collaborate on work. Should I recommend that they start a new Dropbox account under a different email to completely separate our files? What happens to their personal files (that are under my Teams umbrella) if I delete them from the Team? Is there a better solution for collaborating than having them be a Teams member? Should I delete them from the Team so they can reactivate their personal account and just share folders?Solved696Views0likes6Comments
My personal account was accidentally merged into a Business Account
I have a personal Dropbox account for my work as a journalist. My business partner created a new Business Account and invited me to join only to access certain files. When I went to accept the system asked to "merge" the accounts and not understanding what that meant, I clicked yes. Then Dropbox notified me that my personal account was closed and they were refunding me my fee. How do I extricate myself from this? I do not want to own the Business Account or have that for my own Dropbox, I only need access to it. How do I restore my Personal account and revive the subscription? The person who created the new business account says it was a mistake, but doesn't know how to fix it and one can't "call" Dropbox, nor is there a way to change accounts. Help!Solved8.6KViews2likes36Comments
